Customer Operations Manager

Pertemps; West of England; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Annual bonus up to 30%

Private healthcare

Enhanced pension contribution

Generous annual leave

Professional development support

Flexible hybrid working

Job summary

Pertemps is recruiting a Customer Operations Manager in the South West for a senior operational leadership role. You will lead a customer-facing operation, drive performance, develop leaders and ensure excellent service delivery across the business.

The role offers hybrid working, a salary of £65,000–£70,000 depending on experience, plus an annual bonus and a comprehensive benefits package including private healthcare and pension contributions.

Qualifications

• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.

Responsibilities

• Lead and develop operational teams and managers.
• Drive service improvements and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.

Skills

Leadership

People management

Coaching

Change management

Customer focus

Commercial mindset

Regulated environment

Job description

Customer Operations Manager

£65,000 - £70,000 (depending on experience) + Bonus + Excellent Benefits

South West | Hybrid Working

Benefits

• Annual bonus scheme of up to 30%
• Private healthcare
• Enhanced pension contribution
• Generous annual leave package
• Professional development support
• Flexible hybrid working

The Opportunity

We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth.

You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.

Key Responsibilities

• Lead and develop operational teams and managers.
• Drive service improvements and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.

About You

• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.

Full role profile available on request.