Operations Manager

Amazon; Chesterfield; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is in search of a skilled Operations Manager to join their dynamic Customer Fulfillment team. This pivotal role involves inspiring leadership, managing a team of Area Managers, and driving process improvement initiatives that can influence operations across the Amazon network. You will ensure health and safety standards are upheld while achieving productivity targets and enhancing customer experience. If you are passionate about operational excellence and thrive in a fast-paced environment, this opportunity offers the chance to make a significant impact in a leading global company.

Qualifications

• Bachelor’s degree or working towards one is required.
• Advanced proficiency in written and verbal English is essential.

Responsibilities

• Manage teams and ensure productivity targets are met.
• Lead process improvement projects to streamline operations.

Skills

Leadership

Data Analysis

Process Improvement

Health and Safety Standards

Education

Bachelor’s degree

Tools

MS Office Suite

Job description

Job ID: 2842631 | Amazon UK Services Ltd.

We’re seeking an experienced Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazon’s world-class, rapidly growing business. They’re where we manage our fast-moving inventory; they’re also where we developed our smart, industry-leading workflows.
As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage. But at the same time, you don’t shy away from rolling up your sleeves and getting involved whenever necessary.
You’ll be directly responsible for managing a team of Area Managers and their direct reports: meanwhile, you will report to the Senior Operations Manager of your Fulfillment Center. The quality of your leadership is key to success in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you manage. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Job Description

Your role will be pivotal in the overall management, control, organisation and direction of either Outbound, Inbound or Customer Returns operational areas of your FC. Your responsibilities will include, amongst others:

1. Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site.
2. Become a subject matter expert on specific, larger-scale processes and activities within FCs, such as 5S audits.
3. In your inventory control and systems environment, you’ll manage timely data collection, updating operations metrics on an hourly basis.
4. Aiming to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience.
5. Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
6. Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network.

BASIC QUALIFICATIONS

Bachelor’s degree (or working towards a bachelor’s degree). Advanced proficiency in written and verbal English. Relevant experience in performing data analysis.

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. Experience in Lean, Six Sigma and Kaizen techniques. Experience in a similar logistical working environment. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.