Operations Manager

GAIL's; Bristol; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you will lead a passionate team to deliver exceptional craft products and customer experiences. This role emphasizes strong leadership, strategic planning, and a commitment to quality and community. You'll inspire your team, advocate for change, and drive operational excellence while fostering a culture of growth and collaboration. If you're ready to make an impact in a dynamic environment that values craftsmanship and community, this position is perfect for you.

Qualifications

• Strong leadership skills with a people-first approach.
• Experience in area management within food retail or hospitality.

Responsibilities

• Set direction and motivate your team to drive improvement.
• Collaborate to break down business goals into actionable deliverables.

Skills

Leadership Skills

Relationship Building

Problem Solving

Organizational Skills

Adaptability

Job description

Job purpose

As Operations Manager, you will lead your area through people to drive an industry-leading craft product and customer experience that delivers brand loyalty and results. You will be a leader demonstrating an uncompromising approach to delivering our purpose and values in your day-to-day activities, strategic planning, and prioritization for the longer term, to bring a vision to your area while remaining connected to the bigger picture.

About GAIL's

We believe in making good bread. Although we have grown, our philosophy remains unchanged: we make good food that people love and create bakeries that customers want to revisit. We believe everyone deserves good baking.

Our mission is to make world-class, craft baking accessible to every community. Craftsmanship is central to everything we do. We collaborate with the best people who produce the best products in the best way.

We aim for every community to have access to craft. The ethos of a craft baker—high standards, attention to detail, respect for ingredients, and sharing—are principles we uphold passionately.

Key responsibilities

Leading with DRIVE you will:

• Set direction by building on previous successes, establishing the way forward, and implementing impactful ways of working in your area.
• Motivate and engage your team and managers by communicating the shared vision and goals, and helping each role in the bakery understand its impact on results.
• Set objectives for your area to drive like-for-like improvement, identify opportunities for efficiency and productivity, while staying true to our purpose and love for baking.
• Contribute to the bigger picture by developing and executing brand-wide initiatives and leading change by inspiring your team.

Leading to DELIVER:

• Advocate for change, plan and prioritize effectively, and approach business challenges logically to inspire agility in a changing market.
• Stay informed about market and industry trends, analyze data, and identify growth opportunities while adjusting controls to meet business needs.
• Collaborate with your team to break down business goals into actionable deliverables for day, week, month, quarter, and year.
• Protect the GAIL’s brand by ensuring compliance with standards, health and safety regulations, and quality benchmarks.

Leading through PEOPLE:

• Develop strong connections with your team, helping individuals grow and succeed within GAIL’s.
• Care for your team members by listening, understanding their ambitions, and motivating them to excel and find happiness in their work.
• Support and challenge performance through regular feedback, and work with people partners to manage performance and capability fairly and consistently.
• Attract top talent by providing an exceptional candidate experience, and collaborate with managers and the talent team to build future leaders.

Leading with VISION:

• Display progressive, transformative leadership, always aligned with GAIL’s core values, and engage your team in the long-term vision.
• Be open to innovative ideas, collaborate across functions, and communicate the reasons behind new initiatives clearly.
• Influence upward by challenging constructively and authentically when necessary.
• Facilitate decision-making to benefit the business and its people.

The missing ingredient...

• Strong leadership skills, with the ability to inspire, motivate, delegate, and support your team.
• A proven track record of developing people with a people-first approach.
• Excellent relationship-building skills, with a passion for engaging with various stakeholders across departments.
• Experience in area management within food retail or hospitality sectors.
• Experience in opening new sites or stores.
• The ability to understand detailed operations while thinking strategically.
• A problem solver comfortable making decisions independently.
• Exceptional organizational and prioritization skills.
• Highly adaptable and responsive to change.