Operations Manager

NHS; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

An exciting opportunity for an Operations Manager at a leading healthcare provider in Birmingham. The role involves delivering high-quality patient care, overseeing service performance, and ensuring compliance with healthcare regulations. The successful candidate will provide leadership to non-clinical staff and engage with stakeholders to improve service delivery.

Qualifications

• Strong communication skills and ability to work under pressure.
• Experience in project management would be an advantage.

Responsibilities

• Provide operational leadership and workforce management.
• Monitor performance and quality management across services.
• Ensure compliance with healthcare regulations and standards.

Skills

Communication

Planning

Organisational Skills

Leadership

Education

Degree or Level 5 equivalent qualification

Minimum GCSE Maths and English grade A-C or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

3 weeks ago Be among the first 25 applicants

Job Summary

An exciting opportunity has arisen for an Operations Manager to join the Operations Department at Badger to deliver a consistent and high-quality patient care service, ensuring a culture of patient safety and efficiency in meeting organisational objectives.

Job Summary

An exciting opportunity has arisen for an Operations Manager to join the Operations Department at Badger to deliver a consistent and high-quality patient care service, ensuring a culture of patient safety and efficiency in meeting organisational objectives.

The role will support the Head of Operations in delivering Urgent and Out of Hours service provisions across Birmingham and Solihull, providing visible and accessible leadership and management to all non-clinical staff members within the Operations Department.

The successful candidate will oversee service performance, workforce management, financial planning, and compliance with healthcare regulations while maintaining visibility during both In and Out of Hours periods.

They will be responsible for building excellent working relationships with all staff members, team leaders, management and senior management to establish and deliver robust operational services.

Additionally, they will also be responsible for ensuring all performance and quality indicators are met across contracts with commissioners and representing core service performance at external meetings.

Main duties of the job

Additionally, they will also be responsible for ensuring all performance and quality indicators are met across contracts with commissioners and representing core service performance at external meetings.

The successful candidate will have strong communications skills, planning and organisational skills, the ability to work under pressure, be self-motivated with a high level of commitment, with a willingness to work flexibly as required.

They will have a great understanding of Data Protection and Confidentiality, Health & Safety ideally in a Healthcare environment.

Excellent knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential and a working knowledge of ADASTRA would be advantageous.

Experience of project management would be an advantage.

The post holder will also participate on the Senior Management Team on-call rota.

About Us

Badger Group is a social enterprise that works with key stakeholders including NHS Trusts, local authorities, local Councillors & MPs and GPs to deliver best patient care.

Date posted

21 April 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0581-25-0002

Job locations

1-2

Bourne Road

Birmingham

B6 7RD

Job Description

Job responsibilities

Operational Leadership & Workforce Management

• Provide visible and accessible leadership, ensuring all staff understand their roles and responsibilities.
• Provide effective and visible leadership, direction, and motivation as required to ensure that operations meet planned targets, productivity standards, quality and risk requirements, and patient satisfaction goals. Identify and deliver mitigation plans as required.
• Work alongside Rota team to ensure sufficient rota, shift management and operational support across shifts, including days, evenings, nights, weekends, bank holidays (including Christmas and New Year).
• Ensure service continuity, efficiency, and staff satisfaction through structured work patterns.
• To ensure business continuity plans are in place for all operational services.
  
  

Performance & Quality Management

• Monitor, lead and develop existing and new operational contractual performance reporting requirements which meet the needs of the business and our customers and other key stakeholders.
• Oversee non-clinical staff management, ensuring adequate staffing levels while maintaining budget constraints.
• Develop and enforce policies, protocols, and compliance with healthcare standards.
• Support staff training, recruitment, and professional development.
• Ensure effective communication and dissemination of information within the team.
• Support the mobilisation of new services, ensuring appropriate staffing resources to deliver the agreed service specification and key performance indicators.
  
  

Service Improvement & Compliance

• Identify and resolve service delivery issues and performance gaps.
• Implement continuous improvement strategies and efficiency savings.
• Ensure business continuity planning for minor and major incidents.
• Work closely with quality teams for governance compliance.
• Respond to complaints and service feedback, ensuring resolutions are managed within set timeframes.
• Participate in on-call manager rota, providing 24/7 operational leadership.
• Ensure that the Organisation complies with all statutory and regulatory compliance and significantly contributes toward the CQC readiness.
  
  

Stakeholder Engagement & Communication

• Maintain relationships with external partners, commissioners, and key stakeholders.
• Represent the organisation in meetings, contract reviews, and performance discussions.
• Work collaboratively with local NHS services, GPs, urgent care providers, and social services.
  
  

Management of Staff

• Compassionate leadership skills, be astute and have excellent interpersonal skills, which ensure you are able to empower and lead teams to deliver high-quality patient care.
• Lead and support team members through regular briefings, staff meetings, and appraisals.
• Ensure that HR systems and processes are adhered to at all times and work alongside our HR professionals and proactively manage performance, development, and HR-related issues.
• Ensure every member of staff adheres to all organisation policies and procedures and maintains required compliance levels.
• Appraise and performance manage allocated staff members that directly report to this role and ensure that every member of staff within the department is appraised and performance managed accordingly.
• Develop, empower, and enable direct reports and the wider workforce to focus on quality service delivery, performance, training, mentoring, and innovation.
  
  

General Duties

• Maintain confidentiality in line with GDPR and Data Protection regulations.
• Adhere to Health & Safety Policies and infection control procedures.
• Ensure accurate record-keeping and reporting of operational and financial data.
• Demonstrate flexibility in work hours and duties to support service needs.
  
  

Job description

Job responsibilities

Operational Leadership & Workforce Management

• Provide visible and accessible leadership, ensuring all staff understand their roles and responsibilities.
• Provide effective and visible leadership, direction, and motivation as required to ensure that operations meet planned targets, productivity standards, quality and risk requirements, and patient satisfaction goals. Identify and deliver mitigation plans as required.
• Work alongside Rota team to ensure sufficient rota, shift management and operational support across shifts, including days, evenings, nights, weekends, bank holidays (including Christmas and New Year).
• Ensure service continuity, efficiency, and staff satisfaction through structured work patterns.
• To ensure business continuity plans are in place for all operational services.
  
  

Performance & Quality Management

• Monitor, lead and develop existing and new operational contractual performance reporting requirements which meet the needs of the business and our customers and other key stakeholders.
• Oversee non-clinical staff management, ensuring adequate staffing levels while maintaining budget constraints.
• Develop and enforce policies, protocols, and compliance with healthcare standards.
• Support staff training, recruitment, and professional development.
• Ensure effective communication and dissemination of information within the team.
• Support the mobilisation of new services, ensuring appropriate staffing resources to deliver the agreed service specification and key performance indicators.
  
  

Service Improvement & Compliance

• Identify and resolve service delivery issues and performance gaps.
• Implement continuous improvement strategies and efficiency savings.
• Ensure business continuity planning for minor and major incidents.
• Work closely with quality teams for governance compliance.
• Respond to complaints and service feedback, ensuring resolutions are managed within set timeframes.
• Participate in on-call manager rota, providing 24/7 operational leadership.
• Ensure that the Organisation complies with all statutory and regulatory compliance and significantly contributes toward the CQC readiness.
  
  

Stakeholder Engagement & Communication

• Maintain relationships with external partners, commissioners, and key stakeholders.
• Represent the organisation in meetings, contract reviews, and performance discussions.
• Work collaboratively with local NHS services, GPs, urgent care providers, and social services.
  
  

Management of Staff

• Compassionate leadership skills, be astute and have excellent interpersonal skills, which ensure you are able to empower and lead teams to deliver high-quality patient care.
• Lead and support team members through regular briefings, staff meetings, and appraisals.
• Ensure that HR systems and processes are adhered to at all times and work alongside our HR professionals and proactively manage performance, development, and HR-related issues.
• Ensure every member of staff adheres to all organisation policies and procedures and maintains required compliance levels.
• Appraise and performance manage allocated staff members that directly report to this role and ensure that every member of staff within the department is appraised and performance managed accordingly.
• Develop, empower, and enable direct reports and the wider workforce to focus on quality service delivery, performance, training, mentoring, and innovation.
  
  

General Duties

• Maintain confidentiality in line with GDPR and Data Protection regulations.
• Adhere to Health & Safety Policies and infection control procedures.
• Ensure accurate record-keeping and reporting of operational and financial data.
• Demonstrate flexibility in work hours and duties to support service needs.
  
  

Person Specification

Qualifications

Essential

• Minimum GCSE Maths and English grade A-C or equivalent
• Degree or Level 5 equivalent qualification
• Interest in professional development
  
  

Desirable

• Level 4 or equivalent experience in Leadership/Management
  
  

Person Specification

Essential

• Minimum GCSE Maths and English grade A-C or equivalent
• Degree or Level 5 equivalent qualification
• Interest in professional development
  
  

Desirable

• Level 4 or equivalent experience in Leadership/Management
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Badger Group

Address

1-2

Bourne Road

Birmingham

B6 7RD

Employer's website

https://www.badger-group.com/ (Opens in a new tab)

Employer details

Employer name

Badger Group

Address

1-2

Bourne Road

Birmingham

B6 7RD

Employer's website

https://www.badger-group.com/ (Opens in a new tab)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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