Operations Manager

Leonardo Hotel Belfast; Belfast City; Presencial; GBP 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Special room rates

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training programmes

Descripción de la vacante

Leonardo Hotel Belfast is seeking an Operations Manager to lead day-to-day operations, implement strategic initiatives, and engage a vibrant team to deliver memorable guest experiences.

You will work with the General Manager to oversee operations, drive brand initiatives, support induction and Guest Care training, recruit as needed, and collaborate with HR on team activities while leveraging local market opportunities.

Responsabilidades

• Undertake Duty Manager shifts to support the team.
• Assist the General Manager to move the Leonardo Hotels brand forward in the hotel.
• Deliver new starter induction and Guest Care training to ensure hospitality standards.
• Monitor recruitment needs to support hotel operations.
• Know the local area to drive business opportunities for the hotel.
• Collaborate with local HR to host engaging team activities.

Descripción del empleo

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As an Operations Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go! As an Operations Manager, you will: • Undertake Duty Manager shifts as required to support the team • Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel • Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards • Actively monitor recruitment requirements in your hotel to support the operation (and your current team!) • Have good knowledge of the local area to drive business opportunities for your hotel • Collaborate with your local HR team to host engaging activities for your team Some of the perks our Operations Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Operations Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!