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Leonardo Hotels; Plymouth; On-site; GBP 48,000 - 65,000; Full time

Benefits offered by this job

Special room rates for Leonardo Hotels

Recognition scheme and vouchers

Thank You Week activities

Ongoing training and progression paths

Job summary

The Hotel Manager at Leonardo Hotels Plymouth will steer strategic objectives and oversee daily operations through strong team leadership. You will champion guest experiences, uphold brand standards, and act as an ambassador for the hotel and the Leonardo Hotels estate.

Expect to drive KPIs, coach senior staff, inspect facilities for safety, and collaborate with HR on engaging team initiatives while supporting broader brand projects across the UK & Ireland network.

Qualifications

• Experience leading hotel operations and teams.
• Proven ability to meet guest satisfaction targets and KPIs.
• Knowledge of health and safety standards and brand standards.
• Ability to collaborate with HR and build relationships with local community.

Responsibilities

• Set guest satisfaction targets and ensure these are met.
• Lead day-to-day hotel operations and engage the team.
• Coach and support management to progress in their careers.
• Inspect facilities for safety and brand compliance.
• Collaborate with HR on engaging team activities and events.
• Contribute to company-wide projects and evolving the Leonardo Hotels brand.

Skills

People management

Guest service

Hospitality operations

Leadership

Job description

The Hotel Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Hotel Manager, you'll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As a Hotel Manager, you will:

• Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys
• Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel's carbon footprint
• Be an expert in hitting KPIs and delivering results!
• Coach and support your management team to build the skills necessary to progress in their careers
• Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard
• Build relationships with the local community and business leaders
• Collaborate with your local HR team to host engaging activities for your team
• Get involved with company-wide projects to continue evolving the Leonardo Hotels brand

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!