Operations Manager

The Walcot Group Limited; Bath; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth plans

Job summary

The Walcot Group is seeking an ambitious Operations Manager to drive performance across our multi-site hospitality venues in the West Country and Bath area. Reporting to the MD, you will collaborate with Head Office and Exec Chef Team to deliver commercial, service and operational excellence.

You will lead on site operations, manage budgets and P&L with the GM and Finance Team, develop staff through training and succession planning, and ensure guest experience adheres to Walcot standards while

Qualifications

• 3+ years proven multi-site management experience within premium restaurants or hospitality groups.
• Strong commercial acumen with ability to analyse data and implement improvements.
• Exceptional leadership skills with ability to inspire and develop teams.
• Passion for hospitality, guest experience and operational excellence.
• Experience with founder-led businesses or start-ups is a bonus.

Responsibilities

• Oversee site operations across multiple venues, leading front and back of house.
• Manage budgets, P&L reporting and sales targets with GM and Finance Team.
• Inspire, develop and hold staff accountable, supporting training and succession planning.
• Uphold high standards of product, service, guest experience and brand consistency.
• Ensure compliance with health and safety standards and regulatory requirements.

Skills

Multi-site management

Leadership

Commercial acumen

Data analysis

Guest experience

Hospitality

Tools

Polaris

Tevalis

Alert65

Seven Rooms

CPL

Job description

Role: Operations Manager

Reporting to: MD

Working alongside: Head Office & Exec Chef Team

The Role:

The Walcot Group is a collection of independent restaurants and hospitality businesses founded in the West Country with locations in Bath, Frome, Corsham, Bristol and Cardiff. With more growth on the horizon we’re seeking an ambitious Operations Manager with proven multi site experience to join our team. They will be accountable for driving performance and standards across our multiple venues.

Working alongside the Head Office Team, they will ensure each venue meets its commercial, service, and operational objectives, while maintaining the group’s culture of excellence and hospitality. This role is a true Ambassador for the Walcot Brand, setting and maintaining the Groups standards of excellence day to day.

Working with the Head Office Team across sites;

• Overseeing site operations: Leading all operational departments on site, including front and back of house, and ensuring the successful execution of daily tasks.
• Financial management: Working with the GM and the Finance Team to set and manage budgets, P&L reporting, and sales to meet financial goals.
• Staff management: Inspiring, developing, and holding staff accountable, including working closely with the Head of People & Culture in setting training programs and working on succession planning.
• Guest experience: Working with Head Office & Executive Chef team, ensure high standards of product, service, customer satisfaction, and a seamless guest journey.
• Compliance: Ensuring all operations comply with health and safety standards and regulations.

About You...

• 3+ years proven multi-site management experience within premium restaurants or a hospitality group an advantage but not a deal breaker.
• Flexible, resilient, and highly organised, with the ability to thrive in a fast-paced environment.
• Strong commercial acumen with the ability to analyse data and implement improvements.
• Exceptional leadership skills with the ability to inspire and develop teams.
• A passion for hospitality, guest experience, and operational excellence. This role leads by example - setting the standards and maintaining them.
• Proficiency with Polaris, Tevalis, Alert65, Seven Rooms, CPL or similar Hospitality tech
• Experience of a Founder led business or start up a bonus.
• Pre-opening experience within a high end innovative restaurant group or multi site environment an advantage.

Why Join Us?

• Opportunity to shape and grow one of the West Countries most recognised restaurant brands.
• Work within a passionate, supportive team.
• Competitive salary and benefits package.
• Be part of an ambitious group with exciting growth plans.