Operations Manager

Heartwood Inns; England; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Laptop and mobile phone provided

25 days’ holiday plus bank holidays

Enhanced maternity and paternity packages

Access to coaching and leadership development

50% discount on food

Discounts on stays and retail perks

Job summary

A growing hospitality group in the United Kingdom is looking for an Operations Manager to join the leadership team. The ideal candidate will have over 3 years of multi-site operations experience, particularly in the premium pub sector, and will be responsible for driving commercial performance across their region. This role includes mentoring teams, improving guest experiences, and optimizing P&L management. Benefits include competitive holiday allowances, enhanced parental packages, and discounts on food and accommodation.

Qualifications

• 3+ years’ experience in an Operations, Area, or Regional Manager role.
• Strong background in premium pub sector or high-quality, guest-focused environments.
• Ability to drive profitability and manage P&L effectively.

Responsibilities

• Lead regional teams to achieve excellence in guest experience.
• Drive commercial performance through P&L management.
• Foster a culture of continuous improvement in operations.

Skills

Multi-site operations experience

Strong hospitality background

Problem-solving

Leadership development

Commercial acumen

Job description

Operations Manager

Join to apply for the Operations Manager role at Heartwood Inns

Operations Manager: About the Role

We’re offering an exciting opportunity for a driven and commercially astute Operations Manager to join the Heartwood Collection leadership team. We’re looking for a hands‑on, entrepreneurial operator who thrives in hospitality and delivers results through people, pace, and performance. You’ll be someone who acts like an owner, spotting opportunities, solving problems fast, and driving momentum across every site you lead.

Ideally based to cover a region that spans from South Buckinghamshire to Staffordshire, and reporting to the Operations Director, you’ll take full accountability for the P&L performance of your region. You’ll partner closely with your Area Chef and General Managers to deliver exceptional guest experiences, grow sales, and maximise profitability, all while developing capable, motivated teams who love what they do. This would be a maternity cover contract in the first instance, with the option to review to a permanent role at the end of the contract.

Operations Manager: Key Responsibilities

• Lead and inspire your regional teams to achieve excellence in guest experience, operational standards, and financial performance.
• Act with ownership and urgency, turning insight into action and delivering results through decisive, pragmatic leadership.
• Drive commercial performance through smart P&L management, cost control, and labour optimisation.
• Be a visible, hands‑on leader: regularly in venues, coaching, supporting, and holding teams accountable.
• Foster a culture of continuous improvement, challenging the status quo and finding better ways of working.
• Play a key role in new openings and growth initiatives, ensuring each launch delivers on brand and commercial goals.

Operations Manager: The Ideal Candidate

• A proven multi‑site operator with 3+ years’ experience in an Operations, Area, or Regional Manager role.
• Strong hospitality background—ideally from the premium pub sector, or similar high‑quality, guest‑focused environments.
• A commercially sharp leader who understands the levers of profitability and how to drive them.
• A natural problem‑solver who acts decisively and thrives in fast‑paced, evolving environments.
• Known for developing people, building high‑performing teams and strong leadership pipelines.
• Entrepreneurial and adaptable, with the energy, credibility, and ownership mindset to make things happen.
• Ideally located between Hertfordshire and Birmingham.

Operations Manager: What We Offer

• Laptop and mobile phone provided.
• 25 days’ holiday plus bank holidays, with the option to buy 5 more.
• Enhanced maternity and paternity packages.
• Access to coaching, mentorship, and leadership development programmes.
• 50% discount on food at Heartwood Inns or Brasserie Blanc.
• Discounts on stays at Heartwood Rooms and retail perks via The Pantry.

About Heartwood Collection

Heartwood Collection is one of the UK’s fastest‑growing hospitality groups, operating the award‑winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners, we’re on an ambitious growth journey—set to triple profits and expand our pub‑with‑rooms estate to over 500 bedrooms by 2027.

Join us, and play a defining role in shaping the next chapter of Heartwood’s success.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Management

Industries

Hospitality and Restaurants