Operations Manager

Baxterstorey Uk; England; On-site; GBP 52,000 - 76,000; Full time

Job summary

BaxterStorey is seeking an Operations Manager in the UK to oversee catering operations across multiple sites, ensuring exceptional client relationships and high service standards.

The role requires strong leadership, strategic thinking, and a keen eye for detail in a fast-paced, high-pressure environment. Commitment to Health & Safety, diversity, and staff development is essential.

Qualifications

• Proven experience managing large-scale, multi-site operations in catering or hospitality.
• Analytical mindset with ability to interpret financial data and customer insights.
• Track record of driving innovation in food services.
• Strong presentation skills to influence stakeholders at all levels.
• Leader who champions health & safety, diversity, and inclusion.
• Natural people developer with a focus on training and motivating teams.
• A genuine passion for the hospitality industry and growth.

Responsibilities

• Maximise team performance through positive, effective leadership and coaching.
• Form and maintain a culture of development; review and improve service standards.
• Ensure all Health & Safety requirements are met.
• Identify new opportunities and develop strategies to maximise them.
• Stay updated on market trends.
• Mobilise and support new locations.

Skills

Leadership

Health & Safety

Business development

Stakeholder management

Market insights

People development

Growth mindset

Job description

Job Description

The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail.

• Maximise performance of the team through positive and effective leadership, combined with support and coaching
• To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
• Ensure all company and legislative Health & Safety requirements are achieved
• Identify new opportunities and develop strategies for maximising them
• Stay updated on market trends.
• Mobilise and support new locations

Qualifications

• Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
• Analytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies.
• A track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.