Hospitality Operations Lead: Guest Experience

The Walcot Group Limited; Bath; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25% Discounts across the Walcot Group

Exciting Perks

Great training & development

Job summary

The Walcot Group Limited in Bath is hiring a Duty Manager to oversee daily restaurant operations and collaborate with the General Manager to drive profitability and guest satisfaction. You will lead front-of-house teams, ensure service quality, and maintain food safety standards in a vibrant hospitality group.

Join a team focused on creating welcoming, community-driven experiences across its venues, with opportunities for training and growth within a dynamic, independent business.

Responsibilities

• Oversee all daily restaurant operations and assist with long-term planning.
• Manage and support all Supervisors, the front of house team and liaise with General Manager
• Ensure consistent quality of food, service, and guest experience.
• Drive sales, profitability, and cost control.
• Handle training, scheduling, and staff development.
• Maintain compliance with food safety and licensing regulations.
• Manage stock control, purchasing, and supplier relationships.
• Act as the main point of contact between junior staff to liaise with when the GM is not on site
• Protect the restaurant’s reputation and foster a positive team culture.

Job description

The Walcot Group Limited in Bath is hiring a Duty Manager to oversee daily restaurant operations and collaborate with the General Manager to drive profitability and guest satisfaction. You will lead front-of-house teams, ensure service quality, and maintain food safety standards in a vibrant hospitality group.

Join a team focused on creating welcoming, community-driven experiences across its venues, with opportunities for training and growth within a dynamic, independent business.