Operations Leader — Safety, Productivity & Process Improvement

Amazon Inc.; Rochester; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Operations Manager to ensure site efficiency, safety, and high-quality output. You will lead a team, drive productivity, and manage multiple improvement projects across the network to meet demand.

You will oversee shift performance, collaborate with senior colleagues, and implement process changes to sustain excellence in customer service. Strong leadership and data-driven decision-making are essential.

Qualifications

• Bachelor’s or Master’s degree required.
• Experience managing stakeholders at multiple levels.
• Ability to use data to influence business decisions.
• Experience leading and managing a team.
• Strong English communication skills (written & verbal).
• Knowledge of Lean, Six Sigma and Kaizen beneficial.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes and increase customer service quality.
• Analyse shift performance and implement actions to improve operational excellence.
• Collaborate with management to standardise shift practices.

Skills

Stakeholder management

Data-driven decisions

Team leadership

English communication

Lean Six Sigma concepts

Education

Bachelor’s degree

Master’s degree

Tools

MS Office

Job description

Amazon UK Services Ltd. is seeking an Operations Manager to ensure site efficiency, safety, and high-quality output. You will lead a team, drive productivity, and manage multiple improvement projects across the network to meet demand.

You will oversee shift performance, collaborate with senior colleagues, and implement process changes to sustain excellence in customer service. Strong leadership and data-driven decision-making are essential.