Operations Manager: Safety-Driven Productivity Leader

Amazon.com, Inc; Borstal; On-site; GBP 50,000 - 75,000; Full time

Job summary

Amazon.com, Inc is seeking an Operations Manager to lead on-site teams, ensure safety and quality, and drive productivity across shifts. You will oversee process improvements and implement changes to optimise efficiency and service levels for customers.

You will manage a diverse team, analyse performance against business objectives, and collaborate with senior stakeholders to standardise practices. A day includes coaching, project work, and contingency tasks across operations.

Qualifications

• Bachelor's degree, or Master's degree.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels.
• Experience using data to influence business decisions.
• Experience leading and managing a team.

Responsibilities

• Create, oversee and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity at a high level.
• Oversee projects to streamline processes, optimise productivity and increase quality of service.
• Analyse shift performance against relevant business objectives, and implement actions to improve operational excellence.
• Collaborate with management to standardise shift practices.
• Mentor new managers and role model leadership.

Skills

Stakeholder management

Data-driven decisions

English communication

Team leadership

Process improvement

Education

Bachelor's degree

Master's degree

Tools

MS Office

Job description

Amazon.com, Inc is seeking an Operations Manager to lead on-site teams, ensure safety and quality, and drive productivity across shifts. You will oversee process improvements and implement changes to optimise efficiency and service levels for customers.

You will manage a diverse team, analyse performance against business objectives, and collaborate with senior stakeholders to standardise practices. A day includes coaching, project work, and contingency tasks across operations.