Operations Leader: Housing & Veteran Services

The Stoll Foundation; London Borough of Hammersmith and Fulham; Hybrid; GBP 90,000 - 100,000; Full time

Job summary

Stoll seeks a Director of Operations to unify Housing, Property, Customer Services and Support Services for Supported Housing. You will lead multiple heads of service, drive safeguarding, compliance and excellent service delivery, and shape the organisation’s culture and performance.

You’ll oversee complex workloads, balance competing priorities, and ensure residents remain at the heart of every decision, while guiding strategic improvements and resource management for sustainable impact.

Qualifications

• Senior leader with housing or supported housing experience.
• Strong knowledge of housing management, compliance and safeguarding.
• Proven ability to manage complex services with regulatory demands and competing priorities.

Responsibilities

• Lead four Heads of Service and an operational team to deliver safe, resident‑focused services.
• Drive transformation, performance, quality and continuous improvement across the portfolio.
• Shape organisational strategy in partnership with the CEO and leadership team.
• Balance accountability with empathy to empower teams and secure outcomes.

Skills

Leadership

Housing management

Compliance

Safeguarding

Operational delivery

Budget management

Data insight

Trauma-informed care

Job description

Stoll seeks a Director of Operations to unify Housing, Property, Customer Services and Support Services for Supported Housing. You will lead multiple heads of service, drive safeguarding, compliance and excellent service delivery, and shape the organisation’s culture and performance.

You’ll oversee complex workloads, balance competing priorities, and ensure residents remain at the heart of every decision, while guiding strategic improvements and resource management for sustainable impact.