Assistant Director of Operations, Housing & Support

Baird And Co Recruitment Ltd; Birmingham; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Salary: £95,660.26 per year

Hybrid working patterns

25 days annual leave

Pension scheme: auto-enrolment

Job summary

Riverside invites applications for an inspirational Assistant Director of Operations (Housing and Support). This national, hybrid role leads a UK-wide team across supported housing, retirement living and community outreach to deliver customer-focused services of the highest quality.

Reporting to the Director of Operations, you will drive service integration, improve margins, oversee tenancy management and safeguarding, and shape long-term operating models while ensuring robust governance and

Qualifications

• Senior operational leadership within social housing, care and support, retirement living, or related settings.
• Extensive experience managing complex budgets, improving margins, and reducing voids/arrears.
• Deep knowledge of housing management, lettings, income collection, and regulatory compliance.

Responsibilities

• Lead a national team of senior operating managers across housing and support services.
• Execute the operational integration plan across Riverside Housing's Care & Support services, embedding best practice and shaping a unified function.
• Drive financial viability by maximising income, controlling budgets, and reducing arrears/void losses.
• Oversee housing management functions including allocations, lettings, void turnaround, income collection, and tenancy enforcement.
• Embed resident involvement and co-production into service design and governance.
• Provide strategic oversight for safeguarding, incidents, and health & safety across regions.
• Collaborate with Business Development to identify new contracts, growth opportunities, and acquisitions.
• Produce executive briefings and reports for Committees and Board, deputising for the Director of Operations.

Skills

Senior leadership

Budget management

Housing management

People leadership

Integration & transformation

Job description

Riverside invites applications for an inspirational Assistant Director of Operations (Housing and Support). This national, hybrid role leads a UK-wide team across supported housing, retirement living and community outreach to deliver customer-focused services of the highest quality.

Reporting to the Director of Operations, you will drive service integration, improve margins, oversee tenancy management and safeguarding, and shape long-term operating models while ensuring robust governance and