Operations Leader, Supported Housing & Safeguarding

Metropolitan Thames Valley; Farringdon; On-site; GBP 57,000 - 60,000; Full time

Job summary

Metropolitan Thames Valley Housing is seeking an experienced Operations Manager – Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and support adults with a range of needs, including homelessness, asylum seekers and refugees, and those requiring mental health or specialist support.

This role ensures services are safe, compliant and high performing, delivering personalised and

Qualifications

• Proven experience managing supported housing or similar adult support services.
• Strong safeguarding knowledge and housing welfare benefits understanding.
• Experience leading geographically dispersed teams and multi-site operations.
• Ability to build effective relationships with commissioners and stakeholders.

Responsibilities

• Lead multi-site teams to deliver high-quality supported housing services.
• Drive performance against KPIs, standards and contractual requirements.
• Embed safeguarding culture and manage incidents, complaints and risk.
• Manage relationships with commissioners, partners and stakeholders.
• Support service development, innovation and continuous improvement.
• Oversee service budgets and ensure efficient resource deployment.

Skills

Stakeholder management

Staff leadership

Budget management

Safeguarding knowledge

Multi-site leadership

Communication skills

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Metropolitan Thames Valley Housing is seeking an experienced Operations Manager – Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and support adults with a range of needs, including homelessness, asylum seekers and refugees, and those requiring mental health or specialist support.

This role ensures services are safe, compliant and high performing, delivering personalised and