Operations Leader – Bristol | Drive Growth & Efficiency

CitySprint; Bristol; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading courier services provider in Bristol is seeking an Operations Manager to oversee day-to-day resources and drive commercial growth. Responsibilities include managing the Service Centre team and ensuring compliance with customer service and health standards. The ideal candidate has experience in operational processes and strong customer orientation. This is a full-time position offering a competitive salary of £34,000-£36,000.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Health and wellness program

Medicash Perks at Work discounts

Ride to work scheme

Qualifications

• Full understanding of Service Centre operational processes.
• Ability to proactively advise clients and colleagues on business-critical information.
• Ability to reprioritise tasks in a busy and time-sensitive environment.

Responsibilities

• Manage day-to-day resources within the Service Centre.
• Build and manage stakeholder relationships for positive reputation.
• Develop a team of Operations Controllers / Coordinators.

Skills

Service Centre operational processes

CityTrak

X-Despatch 3

Ability to advise clients

Reprioritisation of tasks

Understanding of commercial targets

Customer orientation

Understanding of KPI's & SLA's

Job description

A leading courier services provider in Bristol is seeking an Operations Manager to oversee day-to-day resources and drive commercial growth. Responsibilities include managing the Service Centre team and ensuring compliance with customer service and health standards. The ideal candidate has experience in operational processes and strong customer orientation. This is a full-time position offering a competitive salary of £34,000-£36,000.