Operations Lead: Subscriptions & Retention (Hybrid)

Our Media; West of England; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension contribution matched to 5%

Season ticket loan

Hybrid working pattern

25 days annual leave + bank holidays,+

Birthday off

Job summary

Our Media, a Bristol-based publisher, is seeking an Operations Lead to own subscription operations, retention and partner coordination. You will ensure renewal communications, monitor journeys, and drive process documentation.

Experience in subscriptions or loyalty helps; strong project management and cross-functional collaboration are key. This role reports to the Director of Customer Marketing & Experience and is based in a hybrid setup.

Qualifications

• Experience in project management, project coordination, or operations role.
• Strong organisational skills and documentation habits.
• Proven ability to build and improve operational workflows.
• Ability to read and interpret data and report on trends.
• Experience communicating across internal teams and partners.

Responsibilities

• Own day-to-day operational delivery of subscription BAU activities (renewals, cancellations, win-back flows).
• Monitor automated subscription journeys and retention activity; flag issues and coordinate resolutions.
• Track retention metrics (renewals, cancellations, retention offer performance) and report to the Director.
• Support pricing changes and retention offer mechanics across teams.

Skills

Project management

Operations management

Process improvement

Data analysis

Stakeholder communication

CRM software

Analytics tools

Job description

Our Media, a Bristol-based publisher, is seeking an Operations Lead to own subscription operations, retention and partner coordination. You will ensure renewal communications, monitor journeys, and drive process documentation.

Experience in subscriptions or loyalty helps; strong project management and cross-functional collaboration are key. This role reports to the Director of Customer Marketing & Experience and is based in a hybrid setup.