Operations Lead

First Call Contract Services; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Lead Operator to oversee a team of drivers and investigators. This role involves managing shift schedules, ensuring operational efficiency, and driving team performance. The ideal candidate will have a strong leadership background, excellent communication skills, and a proactive approach to problem-solving. With a focus on collaboration and market impact analysis, you will play a crucial role in aligning operations with business objectives. Join a company that values long-term career development and offers numerous perks to enhance your work experience.

Benefits

Money saving offers and discounts

24/7 GP helpline

Discounted Gym membership

Online Payslip Access

Personal Insurance

Qualifications

• Proven experience in operations management and leading teams.
• Strong problem-solving skills and ability to handle pressure.

Responsibilities

• Supervise and support a team of drivers and investigators.
• Develop and manage shift schedules for optimal coverage.
• Monitor performance and provide feedback to meet goals.

Skills

Leadership Skills

Problem-Solving

Time Management

Communication Skills

Flexibility and Adaptability

Education

1-3 years of professional work experience

Experience in Operations or Office Management

Tools

Google Work-space

Job description

Key Responsibilities:
Team Management: Supervise, lead, and support a team of 6 drivers and 7 decay hunters/investigators, ensuring tasks are executed efficiently and safely.
Shift Planning: Develop and manage shift schedules, ensuring optimal coverage and resource allocation while providing flexibility to accommodate team needs.
Performance Management: Monitor individual and team performance, providing feedback, guidance, and support to meet operational goals. Conduct performance reviews and facilitate training and development to improve skills and productivity.
Up-time Management: Ensure up-time targets are met consistently, working closely with the team to resolve any issues that may cause delays or disruptions.
Market Impact Analysis: Understand the impact of team tasks on the broader market, ensuring operations align with business objectives and market demands.
Problem-Solving: Proactively address and resolve operational challenges, making adjustments as needed to maintain smooth operations.
Collaboration: Work closely with other departments and stakeholders to ensure the smooth flow of operations and communicate any potential disruptions or improvements.
Reporting: Regularly report team performance, up-time, and market impact to upper management, highlighting any key issues or opportunities for improvement.

Qualifications:
Proven experience in operations management, preferably in a similar leadership role.
Strong leadership skills with experience managing teams and driving performance.
Ability to develop and manage shift schedules while ensuring operational needs are met.
Strong problem-solving and decision-making abilities.
Understanding of market dynamics and how operational tasks impact broader business goals.
Excellent communication skills and the ability to work effectively with cross-functional teams.
A flexible, adaptable approach to working hours and tasks.
Ability to handle high-pressure situations and meet operational targets.

If you are a results-driven leader with a passion for optimising operations and ensuring team success, we encourage you to apply for the Lead Operator position.

About You:
● 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position, office management, or administrative role
● Experience leading teams or groups preferred
● Excellent time management and communication skills
● Fluent verbal and written English language skills
● Familiarity in Google Work-space (formerly G Suite)
● Ability to multitask and prioritise tasks effectively.
● Proactive problem-solving skills and ability to work well under pressure.
● Willingness to learn, a great attitude, and the ability to work well with others - teamwork is key to success!

Pay:

• Paid weekly

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.

Why work with First Call?

• Working with First Call Contract Services gives you many additional benefits!
• Money saving offers and discounts at your fingertip
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance