Operations Lead at MyPocketSkill

MyPocketSkill; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An innovative firm is seeking an Operations Lead to drive growth and enhance operational efficiency. This pivotal role involves collaborating with founders to solve problems and streamline processes, ensuring a smooth operational flow. With a strong focus on helping Gen Z become financially capable, the organization offers a dynamic environment where your contributions will directly impact young people's lives. If you're a proactive self-starter with a passion for optimizing operations and making a difference, this is the perfect opportunity for you to join a rapidly growing team in a hybrid working model.

Qualifications

• 4+ years of hands-on operations experience, ideally in a start-up.
• Strong analytical skills with a focus on process improvement.

Responsibilities

• Refine and improve operational processes for customer engagement.
• Solve platform issues and enhance team HR and office management.

Skills

Problem Solving

Organizational Skills

Analytical Skills

Communication Skills

Time Management

Attention to Detail

Team Collaboration

Education

Relevant Degree in Operations

Job description

We are looking to hire an Operations Lead to help ignite our next stage of growth.

MyPocketSkill is an AI-empowered award-winning platform, helping Gen Z's to become more financially capable and employable. We connect 13-25 year-olds with opportunities to earn money and provide AI assisted upskilling, learning and financial education. Our successes as a leader in digital innovation have been recognised as part of Lloyds Launch and Santander X 100, amongst many.

This is an essential and trusted role that involves working closely with the founders across the organisation, intensively problem solving and removing barriers for things to happen.

Responsibilities include:

• Helping to refine and improve our operational processes, supporting customer engagement/delivery and product development.
• Deeper problem solving to deal with platform issues requiring intervention, such as customer complaints & payments issues.
• Building and enhancing our team HR, office, meetings etc.
• Coordinating delivery for some of our key existing and new projects (e.g. we currently work with High Street Banks and Grant awards).

Requirements:

• Flexible, self-starter, able to make autonomous decisions proactively in a fast-paced environment and adapt to changing needs.
• 4+ years of hands-on operations experience, ideally in a start-up or small business setting or demonstrating transferable skills into this area.
• A mix of process and analytical skills with strong action/execution bias, comfortable working with data.
• Strong organisational and time management skills with the ability to prioritise effectively and a can-do attitude.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy.
• Reliable and consistent with strong follow-through.
• Curious, always looking for ways to improve systems and processes.
• Team player who enjoys working collaboratively but is also comfortable owning tasks.

Good to have:

• A relevant degree, relevant to operations.
• Technologically adept (ability to problem solve, analyse).
• Experience in process improvement or operations optimisation.
• Prior experience in a start-up or scale-up environment.

Salary: £30k - £35k dependent on qualifications and experience. Equity potential.

Core Hours: 40hrs/week. Days/hours by agreement. Could potentially start on a P/T basis.

Location / Working Arrangements:

• Hybrid working – with 2-3 days a week in London office (Clerkenwell).
• Strong social impact focus – helping young people to become financially capable.
• Modern start-up culture – join at a time of rapid growth, scale-up.

TO APPLY:

To apply, send your CV and cover letter/email to Careers.