Operations Lead (GP Surgery)

The Methodist Church in Britain; Coulsdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Methodist Church in Britain is seeking an Operations Lead to manage the day-to-day running of a suburban GP practice serving around 18,000 patients. You will work with the management team and a multidisciplinary workforce to coordinate systems, IT access, contractors, and compliance, and report on performance and risks across both sites.

Ideal candidates will have GP practice or NHS experience, be highly organized, and capable of handling confidential information while communicating

Qualifications

• Experience in GP practice, NHS or healthcare setting.
• Able to coordinate across multiple sites and manage conflicting priorities.
• Excellent organizational and data reporting skills.
• Comfortable handling confidential information.
• Strong communication with clinical and non-clinical staff.

Responsibilities

• Coordinate day-to-day operations across both practice sites.
• Act as key operational contact for staff and direct queries.
• Track outstanding operational tasks through to completion.
• Coordinate arrangements with external providers, suppliers and contractors.
• Report to management on operations, risks and actions.
• Coordinate IT access and onboarding/offboarding of staff and students.
• Administer NHS Smartcards and NHSmail accounts.
• First point of contact for routine IT queries, escalating complex problems.
• Coordinate premises maintenance and health and safety checks.
• Maintain the compliance schedule and track deadlines for checks, servicing and reviews.
• Produce telephone activity, appointment utilisation and other operational reports.

Skills

Highly organized

IT confident

Data analysis

Attention to detail

Confidential information handling

Effective communication

Education

Experience in GP practice / NHS / healthcare

Tools

NHS Smartcards

NHSmail accounts

IT onboarding/offboarding

Operational reporting

Job description

An operations lead role in a suburban GP practice of roughly 18,000 patients, working alongside the management team and a multidisciplinary clinical and administrative workforce. The postholder coordinates systems, premises, IT access, contractors and compliance checks, and reports on operational performance and risks. Hours are to be agreed and the post covers both practice sites, so it suits someone able to move between them. Essential experience is working in a GP practice, NHS or other healthcare setting.

What the job involves

• Coordinate day-to-day operations across both practice sites
• Act as key operational contact for staff, resolving issues and directing queries
• Track outstanding operational tasks and actions through to completion
• Coordinate arrangements with external providers, suppliers and contractors
• Report to the management team on operations, emerging risks and outstanding actions
• Coordinate IT access, including onboarding and offboarding of staff and students
• Administer NHS Smartcards and NHSmail accounts
• First point of contact for routine IT queries, escalating complex problems to external providers
• Coordinate premises maintenance, repairs and servicing across both sites
• Coordinate fire safety and Legionella monitoring and health and safety checks
• Maintain the compliance schedule and track deadlines for checks, servicing and reviews
• Produce telephone activity, appointment utilisation and other operational reports

Experience

• Working within a GP practice, NHS or other healthcare setting

Skills & knowledge

• Highly organised, able to coordinate a varied workload across multiple sites
• IT confident, able to learn and manage clinical, administrative and operational systems
• Comfortable reviewing operational data and identifying trends
• Methodical, with strong attention to detail and accurate records
• Able to handle confidential and sensitive information
• Effective communicator with clinical and non-clinical colleagues

Other

• Able to work independently and recognise when issues need escalating
• Adaptable in a busy healthcare environment where priorities change
• Willing to develop knowledge of NHS and primary care systems and regulations

Nice to have

• Coordinating day-to-day operations across more than one site
• Managing or supporting IT systems and user access
• Premises or facilities coordination, contractor management and equipment maintenance
• Health and safety, fire safety, Legionella monitoring and risk assessments
• Compliance schedules, audits, inspections and action tracking
• Infection prevention and control requirements
• Producing operational reports and using data to monitor performance
• Reviewing procedures and supporting service improvement