Operations Implementation Manager

GXO Logistics, Inc.; Peterborough; On-site; GBP 35,226 - 43,054; Full time

Benefits offered by this job

33 days annual leave including bank H

Company pension scheme

Life assurance

GP service access 24/7

Employee assistance programme

Job summary

GXO Logistics, Inc. is recruiting for an Operations Implementation Manager to join the Mountain Warehouse operation in Peterborough.

This full-time, permanent role is 5-from-7 shift pattern and focuses on delivering successful project implementations, process improvements and effective transition into day-to-day operations. You will lead change adoptions, coordinate with project teams and stakeholders, develop rollout plans and ensure teams are ready to adopt new ways of working.

Qualifications

• Previous experience in operations management, implementation, continuous improvement or project-led operational support within a logistics, distribution or eCommerce environment.
• Strong change management and stakeholder engagement skills, with the ability to influence and communicate effectively at all levels of the business.
• Proven experience delivering operational projects and embedding sustainable improvements within fast-paced environments.
• Advanced analytical and problem-solving skills, including experience interpreting operational data and producing performance reporting.

Responsibilities

• Act as the key link between project and operational teams, ensuring new processes, systems and initiatives are effectively transitioned into business-as-usual operations
• Lead implementation and change management activities across the operation, ensuring colleagues are engaged, informed and supported throughout the delivery process
• Develop and execute communication and rollout plans, ensuring all stakeholders understand upcoming changes, business impacts and operational requirements
• Drive operational readiness by coordinating training activities, supporting knowledge transfer and ensuring teams are fully equipped to adopt new ways of working
• Monitor post-implementation performance, analysing operational outputs and identifying opportunities to optimise processes, improve service delivery and maximise project benefits

Skills

Change management

Stakeholder engagement

Project delivery

Analytical skills

Operations leadership

Job description

Are you an operations professional who thrives on driving change and delivering successful business improvements? Do you enjoy bridging the gap between projects and operational delivery to ensure long-term success? Are you confident leading implementation activity, engaging stakeholders and embedding change across a fast‑paced logistics operation?

Here at GXO, we're recruiting for an Operations Implementation Manager to join our Mountain Warehouse operation in Peterborough. This is a full‑time, permanent role, working any 5 from 7, where you'll play a critical role in ensuring operational projects, process improvements and system implementations are successfully transitioned into day‑to‑day operations. Working closely with project teams, operational leaders and key stakeholders, you’ll be responsible for driving change adoption, ensuring operational readiness and delivering sustainable improvements across the site.

Pay, benefits and more:

We’re offering a salary of £39,140, along with 33 days annual leave inclusive of bank holidays, a company‑sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform, offering high‑street discounts, cashback cards, cycle‑to‑work schemes and more, alongside opportunities to develop your career within GXO.

What you’ll do on a typical day:

• Act as the key link between project and operational teams, ensuring new processes, systems and initiatives are effectively transitioned into business‑as‑usual operations
• Lead implementation and change management activities across the operation, ensuring colleagues are engaged, informed and supported throughout the delivery process
• Develop and execute communication and rollout plans, ensuring all stakeholders understand upcoming changes, business impacts and operational requirements
• Drive operational readiness by coordinating training activities, supporting knowledge transfer and ensuring teams are fully equipped to adopt new ways of working
• Monitor post‑implementation performance, analysing operational outputs and identifying opportunities to optimise processes, improve service delivery and maximise project benefits

What you need to succeed at GXO:

• Previous experience in operations management, implementation, continuous improvement or project‑led operational support within a logistics, distribution or eCommerce environment
• Strong change management and stakeholder engagement skills, with the ability to influence and communicate effectively at all levels of the business
• Proven experience delivering operational projects and embedding sustainable improvements within fast‑paced environments
• Advanced analytical and problem‑solving skills, including experience interpreting operational data and producing performance reporting
• Strong organisational skills, with the ability to manage multiple priorities, coordinate cross‑functional activity and deliver results against tight deadlines

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.