Warehouse Operations Manager

GXO Logistics, Inc.; Northampton; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Dental insurance

Life assurance

Employee assistance programme

Cycle-to-work scheme

MyBenefits platform

Job summary

GXO Logistics in Northampton is seeking an experienced Operations Manager to lead a new, fast-paced distribution operation serving 250+ stores. You will head end-to-end warehouse activities, balance cost and service, and build a high-performance culture on a dedicated site.

The role is full-time, 37.5 hours per week, with standard hours and potential 24/7 support. A strong focus on safety, efficiency and customer delivery is essential.

Qualifications

• Proven experience in senior warehouse or operations management.
• Strong leadership to engage large teams.
• Commercial mindset with budget control.
• Knowledge of warehouse operations and compliance.
• Excellent stakeholder management.
• Analytical and data-driven with performance improvement.

Responsibilities

• Lead end-to-end operation across inbound, outbound and support functions.
• Own shift performance, driving productivity, accuracy and safety.
• Manage resources, labour planning and cost control.
• Build and develop high-performing teams with clear accountability.
• Collaborate with customer and internal stakeholders for aligned priorities.

Skills

Leadership

Team development

Cost control

KPI delivery

Stakeholder management

MHE knowledge

Data analysis

Job description

Are you an experienced operations leader who thrives in a fast‑paced, high‑volume warehouse environment? Do you enjoy leading from the front, driving performance, and building a culture where safety, service and efficiency all matter? If you’re proactive, commercially aware and ready to take ownership of a complex site, this could be the role for you!

Here at GXO Logistics, we’re looking for an Operations Manager to join our new retail distribution operation in Northampton. This is a purpose‑designed, dedicated site servicing over 250+ stores, where speed, accuracy and service are critical – and where you’ll play a key role in leading a high‑volume, MHE‑heavy operation with a strong focus on cost control and customer delivery. This is a standout opportunity to lead a new, flagship site from the ground up.

This is a full‑time, permanent position working 37.5 hours per week, Monday to Friday, either 08:00 – 16:00 or 09:00 - 17:00. Flexibility will be required to support a 24/7 operation when needed.

Pay, benefits and more

You’ll be paid a salary of up to £70,000 per annum, dependant upon experience. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work‑life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll have access to our MyBenefits platform offering a variety of high street discounts, a cycle‑to‑work scheme, cashback cards, a saving scheme and much more. You’ll also have access to our GXO University which provides you with the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with.

What you’ll do on a typical day

• Lead the end‑to‑end operation across inbound, outbound and support functions, ensuring service, quality and cost KPIs are consistently achieved
• Own shift performance, driving productivity, accuracy and safety across a high‑volume, case‑picking operation
• Manage resources, labour planning and cost control, balancing efficiency with service delivery
• Build and develop strong teams, creating a high‑performance culture with clear expectations and accountability
• Work closely and collaboratively with the customer and internal stakeholders, ensuring seamless communication and aligned priorities

What you need to succeed at GXO

• Proven experience in a senior warehouse or operations management role, ideally within a fast‑paced, retail distribution environment
• Strong leadership skills with the ability to engage, develop and inspire large teams
• Commercial mindset with a clear understanding of cost drivers, budget control and KPI delivery
• Strong knowledge of warehouse operations, MHE environments and compliance standards
• Confident stakeholder manager who can build relationships and influence at all levels
• Analytical and data‑driven, with the ability to interpret performance and drive improvement

Equal Employment Opportunity

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.