Operations Executive — Contracts, Onboarding & Insights

Psixty; Newbury; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

23 days holiday

Gifted days between Christmas and New 

Team events

Training & progression

Job summary

Psixty is recruiting an Operations Executive to join our energy consultancy and help manage customer journeys from onboarding through ongoing account support. You will coordinate with suppliers and internal teams to ensure contracts are processed smoothly and customers receive exceptional service.

You will handle billing and usage queries, contribute to reporting, and support retention initiatives in a fast-paced team environment.

Qualifications

• Experience in operations, customer support or account management.
• Energy sector experience desirable but not essential.
• Excellent communication and organisational skills.
• Detail-oriented with proactive problem solving.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Thrives in a fast-paced, team-based environment.

Responsibilities

• Processing and monitoring customer contracts through supplier portals.
• Supporting customer onboarding and ensuring a seamless transition to live services.
• Managing operational queries relating to billing, metering, contracts and usage.
• Working closely with Sales and Customer Success teams to resolve issues and improve customer outcomes.
• Producing reports and analysing customer data to identify trends and opportunities.
• Supporting customer retention initiatives and helping to drive long-term satisfaction.

Skills

Communication

Organisation

Problem solving

Teamwork

Tools

Salesforce

HubSpot

Job description

Psixty is recruiting an Operations Executive to join our energy consultancy and help manage customer journeys from onboarding through ongoing account support. You will coordinate with suppliers and internal teams to ensure contracts are processed smoothly and customers receive exceptional service.

You will handle billing and usage queries, contribute to reporting, and support retention initiatives in a fast-paced team environment.