Operations Director - Serviced Office

Drayton; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A luxury club management company in Greater London is seeking an experienced Operations Director to lead operational departments. You will be responsible for driving performance and ensuring members have a world-class experience. The ideal candidate has proven leadership in the serviced office industry and exceptional skills in management and communication. You will collaborate with various teams and uphold high service and safety standards to maintain the club's reputation. This role demands flexibility and a member-first mindset.

Qualifications

• Proven leadership experience in the serviced/flexible office industry.
• Exceptional organisational, financial, and communication skills.
• A natural ability to inspire and manage diverse teams.
• A member-first mindset with relentless attention to detail.
• Flexibility and professionalism in a premium, fast-paced environment.

Responsibilities

• Lead, motivate, and develop department heads to deliver operational excellence.
• Ensure consistent, world-class experience for members and guests.
• Oversee budgets, financial targets, and operational efficiencies.
• Uphold compliance, health & safety, and service standards.
• Collaborate with Membership, Events, and Marketing teams.
• Drive sustainability and innovation initiatives.

Skills

Leadership in serviced/flexible office industry

Exceptional organisational skills

Financial acumen

Strong communication skills

Team management

Attention to detail

Job description

An exciting Operations Director position has become available in the West End. We restore beautiful Victorian & Georgian Mansions and convert them into stunning members’ clubs for startups & entrepreneurs. You must have operations management experience in the serviced office industry.

As Operations Director, you will oversee all operational departments — Working closely with the owners, you’ll drive performance, maintain impeccable standards, and champion a culture of service, innovation, and continuous improvement.

Key Responsibilities

• Lead, motivate, and develop department heads to deliver operational excellence.
• Ensure a consistent, world-class experience for members and guests.
• Oversee budgets, financial targets, and operational efficiencies.
• Uphold compliance, health & safety, and service standards across the Club.
• Collaborate with Membership, Events, and Marketing teams to enhance engagement and profitability.
• Drive sustainability and innovation initiatives in club operations.

About You

You’re a confident, strategic operator with hands‑on experience. You thrive on delivering excellence, building teams, and maintaining the highest standards.

You will bring:

• Proven leadership experience in the serviced/flexible office industry
• Exceptional organisational, financial, and communication skills.
• A natural ability to inspire and manage diverse teams.
• A member-first mindset, with relentless attention to detail.
• The flexibility and professionalism required in a premium, fast‑paced environment.