Director of Operations

-; Chippenham; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Meals provided on duty

Job summary

Platinum Recruitment is searching for a Director of Operations for a Private Members’ Golf Club in Chippenham. You will oversee the non-golf business, work alongside the Director of Golf, and report to the Board to professionalise administration, hospitality, and the club’s estate.

You will drive 25% F&B growth, manage a £1.5m turnover, and lead HR, payroll, and governance across a high-end hospitality environment. A hands-on leader with strong commercial drive is required.

Qualifications

• Proven GM or Operations Director experience in luxury hospitality.
• Strong commercial acumen with a revenue growth track record.
• Experience restructuring organisations and developing teams.
• Excellent communication with Boards and Committees.
• Non‑golf background welcomed; business and hospitality expertise preferred.

Responsibilities

• Oversight of non-golf business; report to Board.
• Lead admin and hospitality functions; drive financial objectives.
• Deliver 25% annual growth in F&B.
• Manage £1.5m turnover; oversee P&L and cash flow.
• Lead HR, payroll, and service culture development.
• Ensure compliance with Health & Safety and governance.

Skills

General Manager

Operations Director

Commercial acumen

Staff development

Stakeholder management

Hospitality leadership

Job description

Role: Director of Operations

Location: Chippenham

Employer: Private Members’ Golf Club

Salary: £60,000 – £65,000 + Performance Bonus

Platinum Recruitment is proud to support one of the region’s most progressive Private Members’ Clubs in their search for a Director of Operations.

Following a period of substantial growth in golf operations, the Club is now seeking a commercially minded, hands‑on leader to professionalise and elevate the administration, hospitality, and business functions of the estate. Working alongside the Director of Golf, you will be a key figure in safeguarding the long‑term success and cultural heritage of this prestigious venue.

What’s in it for you?

• Competitive Salary: £60,000 – £65,000 per annum.
• Performance Bonus: Opportunity to increase earnings based on F&B growth and KPI delivery.
• Strategic Autonomy: Lead a thorough review of the current organisational structure and implement your own vision for excellence.
• Professional Environment: Work within a not‑for‑profit organisation dedicated to reinvesting in member facilities and service.
• Meals provided while on duty.

What’s involved?

As the Director of Operations, you will have total oversight of the “non‑golf” business, acting as a peer to the Director of Golf and reporting directly to the Board of Directors.

• Business Leadership: Accountable for the day‑to‑day administration and hospitality functions. You will be the primary driver of the Club’s financial objectives and forward management plans.
• Hospitality & F&B Growth: Deliver a 25% annual growth target in F&B. You will develop a vibrant social calendar and maximise the use of the Club’s event spaces for members and private conferencing.
• Financial Management: Work with the Finance Director to manage the £1.5m turnover. You will oversee P&L, balance sheets, cash flow reports, and ensure all “value for money” cost reductions are identified.
• Staff Management: Lead, mentor, and restructure the hospitality and admin teams. You will be responsible for HR compliance, payroll, and creating a high‑performance service culture.
• Compliance & Governance: Act as the lead for Health & Safety, insurance, and legal frameworks (Companies Acts), managing relationships with auditors, bankers, and legal advisors.

Sound like the role for you?

This is a hands‑on leadership role. We are looking for a candidate who can balance high‑level commercial strategy with the ability to be present on the floor, engaging with members and driving standards.

Key Requirements:

• Proven experience as a General Manager or Operations Director within a luxury hotel, country club, or high‑end hospitality environment.
• Strong commercial acumen with a track record of driving F&B revenue.
• Experience in organisational restructuring and team development.
• Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees).
• Non‑golf” background is welcomed; business and hospitality expertise are the primary focus.

Sound like the role for you?

Then we would love to hear from you!