Head of Club Operations (Serviced Office)

Drayton; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A luxury club management company in Greater London is seeking an experienced Operations Director to lead operational departments. You will be responsible for driving performance and ensuring members have a world-class experience. The ideal candidate has proven leadership in the serviced office industry and exceptional skills in management and communication. You will collaborate with various teams and uphold high service and safety standards to maintain the club's reputation. This role demands flexibility and a member-first mindset.

Qualifications

• Proven leadership experience in the serviced/flexible office industry.
• Exceptional organisational, financial, and communication skills.
• A natural ability to inspire and manage diverse teams.
• A member-first mindset with relentless attention to detail.
• Flexibility and professionalism in a premium, fast-paced environment.

Responsibilities

• Lead, motivate, and develop department heads to deliver operational excellence.
• Ensure consistent, world-class experience for members and guests.
• Oversee budgets, financial targets, and operational efficiencies.
• Uphold compliance, health & safety, and service standards.
• Collaborate with Membership, Events, and Marketing teams.
• Drive sustainability and innovation initiatives.

Skills

Leadership in serviced/flexible office industry

Exceptional organisational skills

Financial acumen

Strong communication skills

Team management

Attention to detail

Job description

A luxury club management company in Greater London is seeking an experienced Operations Director to lead operational departments. You will be responsible for driving performance and ensuring members have a world-class experience. The ideal candidate has proven leadership in the serviced office industry and exceptional skills in management and communication. You will collaborate with various teams and uphold high service and safety standards to maintain the club's reputation. This role demands flexibility and a member-first mindset.