Operations / Office Manager

Bain and Gray; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Bain and Gray in Central London is seeking an Operations & Office Manager to take ownership of the day-to-day operations and the smooth running of the business.

You will implement processes, support Directors, and help the growing team scale, with responsibilities spanning office management, finance administration, HR, events, compliance, and marketing support.

Qualifications

• 2–3 years in Office/Operations or practice management.
• Experience in finance admin and invoicing is beneficial.
• Strong communication and organisational skills.
• Proactive, independent with a collaborative mindset.

Responsibilities

• Oversee day-to-day office operations and processes.
• Manage expenses, invoices, and basic financial reconciliations.
• Coordinate HR activities, holidays, and staff records.
• Plan events and client/networking activities.
• Ensure compliance with health and safety, GDPR, and contracts.
• Support marketing and CRM activities and business development.

Skills

Organisation

Prioritisation

Independent working

Finance administration

Communication

Team player

Job description

Operations & Office Manager

Central London | £40,000–£50,000

About the Company

An exciting opportunity has arisen to join a growing, independent commercial property and building consultancy based in Central London.

Founded by two highly experienced Chartered Surveyors with backgrounds at a leading global property consultancy, the business advises a diverse client base, including family offices, private investors and institutional asset managers, on commercial property and development projects.

Having enjoyed a successful start, the business is now looking to strengthen its team and bring in an Operations & Office Manager to support its continued growth.

The Role

This is a varied, hands-on position working closely with the Directors, taking ownership of the day-to-day operations and smooth running of the business.

As the company continues to grow, you'll play an important role in putting the right processes and structure in place, taking responsibility for a broad range of operational activities and allowing the Directors to focus on client delivery and business development.

Responsibilities will include:

• Office & Operations Management: Overseeing the general running of the office, coordinating diaries, managing office requirements and improving internal processes.
• Finance & Administration: Managing expenses, tracking invoices, assisting with financial reconciliations and maintaining company records.
• HR & People: Managing holidays and absence, maintaining HR records and supporting employee benefits and wellbeing initiatives.
• Events: Organising team socials, networking opportunities and client events, coordinating venues, suppliers and logistics.
• Compliance: Overseeing company insurance, health and safety, GDPR, contracts and professional compliance requirements.
• Marketing & Business Development: Coordinating social media activity, organising content and photography, and supporting CRM and wider business development initiatives.

It's a great opportunity for someone who enjoys variety, is happy to roll up their sleeves and wants to play a key role in the development of a growing business. There will be plenty of scope for the position to evolve around the successful candidate's strengths and interests.

About You

Ideally, you'll have around 2–3 years' experience in an Office Management, Operations or Practice Management role, or a broader business support position where you've gained exposure to a variety of responsibilities.

You’ll be someone who is:

• Highly organised, with the ability to manage multiple priorities.
• Proactive and comfortable taking ownership and working independently.
• Confident dealing with finance administration, expenses and invoices.
• A strong communicator, comfortable dealing with people at all levels.
• Adaptable and happy to get involved in all aspects of a business.
• Personable, approachable and keen to be part of a small, close-knit team.

Experience within professional services or the property/real estate sector would be advantageous but isn't essential.

The Opportunity & Benefits

This is an excellent opportunity to join an ambitious business at an exciting stage of its growth.

You'll work closely with the Directors, gain exposure to all areas of the business and have the opportunity to make a genuine impact. It's a role for someone who wants to take ownership, bring ideas to the table and help shape how a business operates as it continues to grow.