Director Of Operations

Platinum Recruitment Consultancy; Chippenham; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Meals provided on duty

Job summary

Private Members' Golf Club in Chippenham seeks a commercially minded Director of Operations to oversee non-golf functions, elevate hospitality, and partner with the Director of Golf to safeguard the club's heritage and long-term success.

You will drive a 25% F&B growth, manage £1.5m turnover, and lead HR and governance across the estate, balancing strategic leadership with hands-on presence on the floor.

Qualifications

• Proven experience as a General Manager or Operations Director within a luxury hospitality environment.
• Strong commercial acumen with a track record of driving F&B revenue.
• Experience in organisational restructuring and team development.
• Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees).
• Non-golf background welcomed; business and hospitality expertise are the primary focus.

Responsibilities

• Oversee non-golf business and report directly to the Board of Directors.
• Drive 25% annual growth in F&B and maximise event spaces for members and conferencing.
• Collaborate with Finance to manage the turnover and financial performance.
• Lead, mentor, and restructure hospitality and admin teams; ensure HR compliance.
• Ensure Health & Safety, insurance, and legal governance in collaboration with auditors and advisers.

Skills

Commercial acumen

People leadership

Stakeholder management

Job description

Role: Director of Operations

Location: Chippenham

Employer: Private Members' Golf Club

Salary: £60,000 - £65,000 + Performance Bonus

Platinum Recruitment is proud to support one of the region's most progressive Private Members' Clubs in their search for a Director of Operations.

Following a period of substantial growth in golf operations, the Club is now seeking a commercially minded, hands-on leader to professionalise and elevate the administration, hospitality, and business functions of the estate. Working alongside the Director of Golf, you will be a key figure in safeguarding the long‑term success and cultural heritage of this prestigious venue.

What's in it for you?

• Competitive Salary: £60,000 - £65,000 per annum.
• Performance Bonus: Opportunity to increase earnings based on F&B growth and KPI delivery.
• Strategic Autonomy: Lead a thorough review of the current organisational structure and implement your own vision for excellence.
• Professional Environment: Work within a not-for-profit organisation dedicated to reinvesting in member facilities and service.
• Meals provided while on duty.

What's involved?

As the Director of Operations, you will have total oversight of the "non-golf" business, acting as a peer to the Director of Golf and reporting directly to the Board of Directors.

• Business Leadership: Accountable for the day-to-day administration and hospitality functions. You will be the primary driver of the Club's financial objectives and forward management plans.
• Hospitality & F&B Growth: Deliver a 25% annual growth target in F&B. You will develop a vibrant social calendar and maximise the use of the Club's event spaces for members and private conferencing.
• Financial Management: Work with the Finance Director to manage the £1.5m turnover. You will oversee P&L, balance sheets, cash flow reports, and ensure all "value for money" cost reductions are identified.
• Staff Management: Lead, mentor, and restructure the hospitality and admin teams. You will be responsible for HR compliance, payroll, and creating a high-performance service culture.
• Compliance & Governance: Act as the lead for Health & Safety, insurance, and legal frameworks (Companies Acts), managing relationships with auditors, bankers, and legal advisors.

This is a hands‑on leadership role. We are looking for a candidate who can balance high‑level commercial strategy with the ability to be present on the floor, engaging with members and driving standards.

Key Requirements:

• Proven experience as a General Manager or Operations Director within a luxury hotel, country club, or high‑end hospitality environment.
• Strong commercial acumen with a track record of driving F&B revenue.
• Experience in organisational restructuring and team development.
• Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees).
• Non-golf" background is welcomed; business and hospitality expertise are the primary focus.