Operations Director

phs Besafe; Tipton; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Management Bonus Scheme

Virtual GP for you and household

Buy and Sell Holiday Scheme

phs Perks discounts

Job summary

phs Besafe is seeking an Operations Director to lead national laundry and service operations. The role drives operational excellence, productivity, and customer service while guiding major capital investments and capability development across the network.

The ideal candidate combines senior leadership experience in industrial laundry/workwear with a track record of managing multiple sites, budgeting, and delivering efficiency gains. Travel to Tipton, Kempston and Wickford is expected.

Qualifications

• Significant senior leadership experience in industrial laundry, textile rental or workwear.
• Proven experience managing multiple operational sites and large facilities.
• Strong technical knowledge of laundry operations and textile processing.
• Experience delivering operational improvement, productivity and capacity planning.
• Strong commercial awareness with budgets and costs.
• CapEx planning, business case development and project delivery.
• Track record of leading high-performing operational teams.
• Excellent analytical, problem-solving and decision-making skills.
• Experience working with customers to drive service excellence.
• Strong Health & Safety and compliance knowledge.
• Desirable experience in design/build/expansion of industrial facilities.
• Lean Manufacturing, Six Sigma or Continuous Improvement qualifications.
• Willingness to travel nationally to Tipton, Kempston and Wickford.

Responsibilities

• Lead operational strategy to support growth, retention and profitability.
• Drive performance, productivity and continuous improvement across sites.
• Act as technical lead for laundry operations and standards.
• Oversee major capital investment projects and equipment installations.
• Optimize service delivery, labour use and production planning.
• Develop and mentor high-performing teams with a culture of safety.

Skills

Senior leadership

Industrial laundry expertise

Multi-site operations

CapEx planning

Lean Six Sigma (desirable)

Budget & cost control

Customer service excellence

Job description

Competitive Salary + Car Allowance + Bonus

Are you an experienced operational leader with a strong background in industrial laundry, textile rental or workwear processing? Do you have the expertise to drive performance across multiple sites while leading strategic growth and investment projects?

At phs Besafe, we're looking for an Operations Director to lead our national laundry and service operations. This is a key leadership role responsible for driving operational excellence, improving productivity, enhancing customer service and supporting the continued growth of the business. You'll also serve as our technical laundry expert, leading best practice, major capital investment projects and the development of future operational capability across our network.

The Operations Director role at phs Besafe will involve:

• Leading and delivering the operational strategy to support business growth, customer retention and profitability.
• Driving operational performance, productivity and continuous improvement across multiple sites.
• Acting as the technical lead for all laundry operations, ensuring best practice and high standards across workwear, roller towel and specialist garment processing.
• Leading major capital investment projects, including new equipment installations, facility developments and infrastructure improvements.
• Optimising service delivery, route performance, labour utilisation and production planning to enhance customer satisfaction and operational efficiency.
• Developing and inspiring high-performing teams, creating a culture of accountability, safety and continuous improvement.

The ideal candidate for an Operations Director at phs Besafe will have:

• Significant senior leadership experience within an industrial laundry, textile rental or workwear environment.
• Proven experience managing multiple operational sites and large-scale production facilities.
• Strong technical knowledge of laundry operations, garment care and textile processing.
• Experience delivering operational improvement, productivity enhancement and capacity planning initiatives.
• Strong commercial awareness with experience managing budgets and operational costs.
• Demonstrable CapEx planning, business case development and project delivery experience.
• A track record of leading and developing high-performing operational teams.
• Excellent analytical, problem-solving and decision-making skills.
• Experience working closely with customers to drive service excellence and retention.
• Strong Health & Safety and compliance knowledge within an operational environment.
• Experience supporting the design, build or expansion of industrial facilities (desirable).
• Lean Manufacturing, Six Sigma or Continuous Improvement qualifications (desirable).
• Able to travel national and regular travel to our three main depots, Tipton, Kempston and Wickford

In return for your commitment and expertise, you will get:

• Management Bonus Scheme
• Virtual GP for you and your household
• Buy and Sell Holiday Scheme
• phs Perks, offering discounts with major retailers and supermarkets
• Accredited ILM management training and development opportunities
• Free onsite parking when visiting locations

About phs Besafe

phs Besafe provides workwear supply and laundering services to over 3,000 customer sites across the UK. Supporting industries including construction, manufacturing, transport, utilities and chemical sectors, we deliver high-quality commercial laundry, repair and managed locker services that help keep thousands of workers safe, comfortable and protected every day.

As part of the wider phs Group, you'll be joining a leading and well-established business that serves over 90,000 customers across the UK, Ireland and Spain. We pride ourselves on our diverse workforce and are committed to creating an inclusive environment where everyone can thrive.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.