Operations Centre Manager

PHS Group Ltd.; Knowsley; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Management Bonus

Company Car or Allowance

23 days holiday + bank holidays

Job summary

PHS Group Ltd. in South Kirkby is seeking an Operations Centre Manager to lead depot and field teams, driving performance and customer service excellence. You’ll manage planning, routing and resource use while ensuring safety and regulatory compliance.

The role focuses on delivering right-first-time service, cost control, and continuous improvement across operations, with leadership of diverse teams and a national-scale operation.

Qualifications

• Proven operational leadership experience within depot, logistics, service delivery, transport or field-based environments.
• Experience leading large, diverse teams, including remote and field-based colleagues.
• Strong people leadership and communication with stakeholders.

Responsibilities

• Leading and inspiring depot and field-based teams, creating a culture of accountability, engagement and high performance.
• Driving operational excellence through effective planning, routing and resource utilisation.
• Managing operational challenges and customer escalations, implementing effective solutions quickly and efficiently.
• Leading health, safety and environmental compliance, ensuring the highest operational standards are maintained.
• Owning service delivery performance, ensuring exceptional customer outcomes and right-first-time completion.
• Drive sustainability, cost control and operational improvements.
• Oversee Class 2 (Category C) vehicle operations in line with UK legislation and company policy, and ensure drivers hold valid Category C licences, Driver CPC and tachograph cards.
• Monitor driver hours, tachograph and Working Time Directive compliance.
• Overseeing fleet operations, driver compliance, vehicle maintenance and transport legislation requirements.
• Promote safe driving standards including load security and compliance with weight limits.
• Coaching and developing managers and frontline colleagues, building capability and succession plans.
• Identifying opportunities to improve efficiency, reduce costs and enhance customer satisfaction.
• Delivering operational performance in line with budget, productivity and quality targets.
• Championing continuous improvement across people, processes and service delivery.

Skills

Operational leadership

People leadership

Stakeholder management

Communication skills

Job description

Operations Centre Manager

South Kirkby

Competitive Salary | Management Bonus | Company Car or Allowance

Are you an inspiring operational leader who thrives in a fast-paced environment? Do you have a passion for leading people, driving performance and delivering exceptional customer service?

This is an exciting opportunity to join a market-leading business where you'll have the autonomy to make a real impact, develop high-performing teams and help drive operational excellence.

The Operations Centre Manager role at phs will involve:

• Leading and inspiring depot and field-based teams, creating a culture of accountability, engagement and high performance.


• Driving operational excellence through effective planning, routing and resource utilisation.


• Managing operational challenges and customer escalations, implementing effective solutions quickly and efficiently.


• Leading health, safety and environmental compliance, ensuring the highest operational standards are maintained


• Owning service delivery performance, ensuring exceptional customer outcomes and right-first-time completion.


• Drive sustainability, cost control and operational improvements


• Oversee Class 2 (Category C) vehicle operations in line with UK legislation and company policy, and ensure drivers hold valid Category C licences, Driver CPC and tachograph cards


• Monitor driver hours, tachograph and Working Time Directive compliance


• Overseeing fleet operations, driver compliance, vehicle maintenance and transport legislation requirements.


• Promote safe driving standards including load security and compliance with weight limits


• Coaching and developing managers and frontline colleagues, building capability and succession plans.


• Identifying opportunities to improve efficiency, reduce costs and enhance customer satisfaction.


• Delivering operational performance in line with budget, productivity and quality targets.


• Championing continuous improvement across people, processes and service delivery.

The ideal candidate will have:

• Proven operational leadership experience within depot, logistics, service delivery, transport or field-based environments.


• Experience leading large, diverse teams, including remote and field-based colleagues.


• A track record of improving operational performance and delivering excellent customer outcomes.


• Strong people leadership skills with the ability to motivate, coach and develop teams.


• Excellent communication and stakeholder management skills.


• Full UK Driving Licence.

Desirable qualifications:

• Manager CPC.


• COTC.


• NEBOSH (or equivalent).

This is more than just a management role. It's an opportunity to:

• Lead a critical operation serving thousands of customers.


• Take ownership of a high-profile leadership position within a national business.


• Influence operational performance, customer satisfaction and business success.


• Develop your career through accredited leadership and management programmes.


• Join a business that values innovation, continuous improvement and professional development.

Why Join phs?

• Competitive Salary + Management Bonus


• Company car or allowance


• Monday to Friday working


• No scheduled weekends


• Bonus scheme


• Overtime opportunities


• 40 hours a week


• Get paid every 4 weeks (13 paydays a year)


• Virtual GP for you and your household


• Buy and sell holiday scheme


• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’


• We offer accredited ILM training through external and in-house training


• Apprenticeship opportunities


• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme


• Free Parking onsite so no parking costs


• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.