Operations Coordinator

PHS Group Ltd.; Greater London; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Virtual GP

Holiday exchange

Employee discounts

ILM training

Apprenticeships

Free parking onsite

Job summary

phs Group Ltd. is seeking an Operations Co-ordinator (Part-time) in Camberwell to manage service routes and coordinate drivers to enhance delivery and customer service within the Operations Centre.

The role involves liaising with drivers, clients, and head office, ensuring work is distributed to staff and aligned with KPIs, and preparing briefing data. It offers part-time hours and a range of employee benefits.

Qualifications

• Experience coordinating service routes and briefing/debriefing drivers.
• Ability to support KPIs and real-time route processing.
• Strong communication with drivers, clients and head office.

Responsibilities

• Coordinate service routes and brief/debrief drivers to optimise delivery and customer service.
• Answer calls from drivers, clients and Head Office regarding site service.
• Act as a link between drivers and Operations & Service Manager.
• Distribute work to available staff and ensure timely completion per KPIs.
• Prepare data for briefing/debrief sessions for service drivers.
• Suggest improvements to ways of working and relay to Operations Centre Manager.
• Monitor service and delivery progress and resolve issues to improve customer service.

Skills

Route coordination

Driver briefing

Service delivery

Customer communication

Data entry

Job description

Operations Co-ordinator (Part-time)

Camberwell

£13.58 per hour | £14,126.50 per year | 20 hours per week

Permanent | Monday to Friday | No scheduled weekends

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinatingthe service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

The Operations Co-ordinator at phs will:

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager& Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessionsfor service drivers.
• Ensurethat completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

The ideal candidate for an Operations Co-ordinator at phs will:

• Provide Excellent Service Delivery
• Be able to build Customer Focus & Relationship Management
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• Be a versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.

In return for your commitment and expertise, you will get:

• £14,126.50 per year
• Works out at £13.58 per hour
• 20 hours a week
• 13 paydays per year (every 4 weeks)
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
• Training to expand your skills. We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme (pro rata for part-time colleagues)
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

About phs:

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.