Operations Director

Balance Innovations; Crickhowell; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Company car/car allowance

Discounts and perks

23 days of annual leave

Job summary

Brink’s Company is seeking a Director of Operations to lead end-to-end operational delivery for the UK business, including engineering, CIT, cash management, and facilities. The role requires transforming operational capability, driving cost efficiency, and sustaining high service levels across multiple sites.

You will build high-performing teams, shape strategy, and partner with senior stakeholders to deliver safe, reliable, and cost-effective services at scale.

Qualifications

• Seasoned leader with a track record in multi-site operations.
• Experience in asset-intensive or field-based environments.
• Strong KPI, cost control, and financial management skills.

Responsibilities

• Lead end-to-end operational delivery across multiple functions.
• Shape and execute the operational strategy to deliver high service availability.
• Drive efficiency through digital transformation and data insights.
• Oversee engineering, installation, maintenance, and lifecycle management.
• Ensure secure, compliant CIT and cash management operations.
• Lead budgets, forecasting and financial performance.
• Develop high-performing teams with clear succession plans.

Skills

Operational leadership

Stakeholder management

Change management

Lean/continuous improvement

Financial management

Team leadership

Job description

The Brink’s Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers, and a wide range of commercial organisations. Operating across 51 countries and serving clients in more than 100, our scale, capability, and reputation for service excellence set us apart. We believe our teams should reflect the customers and communities we serve. We’re committed to building a culture where every colleague feels valued, respected, included, and empowered to grow. Different backgrounds and perspectives make us stronger—and enable us to deliver the secure, reliable, and innovative solutions our customers depend on.

Director of Operations

As we continue to evolve and scale our ATM and digital retail safe services, we are seeking an exceptional Director of Operations to lead the full end‑to‑end operational delivery within the Brinks UK business. This is a senior, strategically critical role with genuine scope to shape operational direction, elevate service performance, and strengthen our position as a market‑leading ATM and digital cash solutions provider. This is an opportunity for a proven operational leader who thrives in complex, multi‑disciplinary environments—someone with the vision to transform operational capability, the leadership to inspire large teams, and the discipline to deliver safe, reliable, and cost‑efficient services at scale. If you are motivated by operational excellence, building high‑performing teams, and leading large‑scale transformation programmes, this role offers a rare platform to make an immediate and lasting impact.

What you will be doing

• Lead the full end‑to‑end operational delivery across Engineering, CIT, Cash Management, IMAC, Security, Fleet, Facilities, HSE, and 2nd Line Helpdesk.
• Shape and execute the operational strategy to deliver high service availability, strong SLA performance, and exceptional customer experience.
• Drive operational efficiency through digital transformation, automation, data insights, and continuous improvement initiatives.
• Oversee engineering and technical operations, ensuring high standards of installation, maintenance, repair, and lifecycle management.
• Ensure secure, compliant, and cost‑effective CIT and cash management operations, optimising forecasting and replenishment models.
• Strengthen 2nd line support capability to increase remote fix rates, reduce downtime, and improve technical resolution quality.
• Maintain robust security, risk, and compliance frameworks across cash handling, ATM operations, and physical infrastructure.
• Lead HSE and facilities management, ensuring safe working environments, regulatory compliance, and operational readiness.
• Manage operational budgets, cost control, forecasting, and financial performance across all functions.
• Build, develop, and empower high‑performing operational teams with strong leadership capability and clear succession plans.

What we are looking for

• A highly experienced operational leader with a track record of delivering performance across complex, multi‑site, multi‑functional environments.
• Background in operations‑led industries such as automotive (ideally with experience beyond high‑volume production), industrial manufacturing (mechanical or electrical), aerospace, hydraulics, or large‑scale logistics and warehousing operations.
• Experience operating in high‑mix, lower‑volume, asset‑intensive or field‑based environments, where reliability, discipline, and standardisation are critical.
• Proven success driving structured transformation, lean operating models, and continuous improvement embedded into everyday culture.
• Deep understanding of operational KPIs, service performance, cost control, and financial management.
• Experience leading large teams, establishing clear accountability, and demanding high operational standards.
• Strong customer focus with the credibility to act as a senior operational partner to demanding clients.
• Exceptional communication, stakeholder management, and influencing skills across all levels, including executive stakeholders.
• A leader who is hands‑on, resilient, commercially aware, and thrives in fast‑moving, operationally complex environments.

What Brinks Offers

• Competitive annual salary
• Annual bonus
• Company car/car allowance
• Various discounts and perks
• 23 days of annual leave

Brink’s is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, marital status, protected veteran status (if applicable), sexual orientation, gender identity, or any other characteristic protected by law.

Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.