Client Success Coordinator

Balance Innovations; Poole; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Company car

Discounts & perks

23 days annual leave

Job summary

Brink’s in Poole, United Kingdom is seeking a Client Success Coordinator to help deliver outstanding service and drive operational excellence. You will act as a key liaison between customers, suppliers and internal teams, using data to improve performance and meet contractual commitments.

You’ll coordinate orders and service requests, monitor KPIs and SLAs, and support billing and supplier invoicing. This role offers a route to impact across the service lifecycle and opportunities to lead

Job description

Client Success Coordinator – Make an Impact in Service Delivery

Are you a highly organised, customer-focused professional who thrives in a fast-paced operational environment? We’re looking for a Client Success Coordinator to play a critical role in delivering exceptional service, ensuring customer satisfaction, and driving operational excellence. In this role, you’ll act as a key liaison between customers, suppliers, and internal teams, using data and insight to continuously improve performance and meet contractual commitments.

Key Responsibilities

• Coordinate customer orders, service requests, and day-to-day operational activities to ensure seamless service delivery
• Act as a primary point of contact for customer queries, building strong, professional relationships with clients, suppliers, and partners
• Monitor KPIs and SLAs, proactively identifying risks and driving actions to maintain high performance standards
• Produce and analyse operational reports and dashboards to provide insight and support decision-making
• Manage escalations, resolve operational issues, and contribute to service reviews and continuous improvement initiatives
• Oversee inventory, stock movements, and supplier coordination to support operational efficiency and scalability
• Support billing processes, supplier invoicing, and resolution of financial queries
• Drive internal projects and ensure delivery commitments are met within strict deadlines and contractual requirements

What we are looking for

• Excellent written and verbal communication skills.
• Strong organisational and prioritisation abilities.
• Analytical and detail-oriented approach.
• Strong problem-solving skills with the ability to work under pressure.
• Confident working with stakeholders at all levels internally and externally.
• Self-motivated, adaptable, and capable of working independently.

What Brinks offer

• Competitive annual salary
• Annual bonus
• Company car/car allowance
• Various discounts and perks
• 23 days of annual leave

Brink’s is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, marital status, protected veteran status (if applicable), sexual orientation, gender identity, or any other characteristic protected by law.

Build a Career with Purpose at Brink’s. For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.

At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer.