Director of Operations

Brink's Global Services (BGS); Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Executive-level exposure

Flexible working arrangements

Global culture

Development opportunities

Job summary

Brink’s Global Services (BGS) in London seeks a Director of Operations to lead end-to-end service delivery across the business, ensuring safety, security, efficiency, and client satisfaction.

You will shape strategic operations, drive digital transformation, oversee field operations, and manage budgets, teams, and regulators to uphold compliance and performance in a fast-paced, global environment.

Qualifications

• Experience leading multi-functional operations across complex environments.
• Strong background in secure logistics and risk management.
• Proven ability to drive transformation and cost control at scale.

Responsibilities

• Lead end-to-end operational delivery for the BGS business.
• Shape and execute operational strategy to drive service excellence and compliance.
• Drive efficiency through digital transformation and data-driven decision making.
• Oversee field operations, security, and client service standards.
• Manage budgets, resource planning, and talent development.

Skills

Operational leadership

Secure logistics

Digital transformation

Stakeholder management

Budget management

Team development

Job description

Director of Operations

The Brink’s Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers, and a wide range of commercial organisations. Operating across 51 countries and serving clients in more than 100, our scale, capability, and reputation for service excellence set us apart.

We believe our teams should reflect the customers and communities we serve. We’re committed to building a culture where every colleague feels valued, respected, included, and empowered to grow. Different backgrounds and perspectives make us stronger—and enable us to deliver the secure, reliable, and innovative solutions our customers depend on.

What you will be doing

• Lead the full end-to-end operational delivery across the Brink’s Global Services (BGS) business, ensuring safe, secure, and efficient service execution.
• Shape and execute the operational strategy to drive service excellence, regulatory compliance, operational resilience, and customer satisfaction.
• Drive operational efficiency through digital transformation, automation, data-led decision making, and continuous improvement initiatives.
• Oversee field operations and service delivery, ensuring high standards of performance, productivity, security, and client service.
• Maintain robust security, risk, and compliance frameworks, safeguarding people, assets, customer property, and company reputation.
• Lead Health & Safety, fleet, and facilities management, ensuring operational readiness, effective asset utilisation, and regulatory compliance.
• Provide leadership and direction to the Facilities Manager, H&S Advisor, Fleet Supervisor, Field Operations Manager, and other operational team leads, fostering a high-performance culture.
• Manage operational budgets, financial performance, resource planning, and talent development, building capable teams and strong succession pipelines.

What we are looking for

• A highly experienced operational leader with a track record of delivering performance across complex, multi‑functional environments.
• Strong background in secure logistics is a must.
• Proven success driving transformation, digital adoption, and continuous improvement at scale.
• Deep understanding of operational KPIs, service performance, cost control, and financial management.
• Experience leading large teams, creating accountability, and building a culture of high performance.
• Strong customer focus with the ability to act as a senior operational partner to key clients.
• Exceptional communication, stakeholder management, and influencing skills across all levels.
• A leader who is hands‑on, resilient, commercially aware, and thrives in fast‑moving environments.

What Brink’s Offers

• Competitive salary and bonus structure
• Executive-level exposure across a global organisation
• Opportunity to shape and grow a critical service line
• Flexible working arrangements
• A collaborative, inclusive, and high-performance culture
• Strong development opportunities within a global business

What’s Next?

We review all applications and will contact candidates whose experience aligns with our requirements. Thank you again for your interest in joining Brink’s.

Brink’s is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.