Operations Development Manager

Church of England; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization is seeking a manager to oversee the establishment of local administration teams for churches in Liverpool. This role involves facilitating local decisions, managing team setups, and ensuring effective training and resource allocation. The ideal candidate will have strong leadership skills and experience in project management, contributing to a supportive culture that values work-life balance.

Qualifications

• Experience in managing teams and projects.
• Understanding of church operations and administration.
• Ability to facilitate training and support for software use.

Responsibilities

• Manage the setup of local administration teams for churches.
• Facilitate decision-making processes for administrative needs.
• Ensure effective training and resource allocation for teams.

Skills

Leadership

Communication

Project Management

Team Management

Education

Relevant degree or equivalent experience

Tools

Church Management Software

Microsoft 365

Job description

The following content displays a map of the jobs location - Liverpool

You will manage the set-up of multiple teams of administration support for groups of local churches. This will include facilitating local decisions so each team accommodates local needs, while providing a core set of services to the churches in the group.

You will ensure that approximately 12 local administration teams are established, equipping them with best-practice systems, software, and procedures. These small teams—typically made up of part-time local staff supported by volunteers—will provide essential support services for up to 20 churches. You will ensure all teams are trained and resourced to operate efficiently and consistently using

standardised tools and processes.

You will be part of the Fit for Mission delivery team, and work closely with diocese colleagues, as well as local lay and clergy in change teams. You will join a supportive culture that values work-life balance, including flexible working.

Main Responsibilities:

Key tasks within this role will be to:

• Facilitate the decision-making process for the change teams to define their administrative needs and new parish admin team structure.

• Manage the office set-up as defined locally (physical or remote offices), including recruitment/employment of the local operations and admin team

• Ensure that the new teams have systems, software and procedures that can be easily adopted so that the following can be efficiently managed throughout the new larger Parish:

- Buildings management (statutory works, routine maintenance and insurance)

- Funeral bookings

- Finance

- HR

- Safeguarding

- General administration including GDPR and data management (CMS)

- Comms, website and social media

• Ensure that standard software is adopted effectively, including:

- Church Management Software including funerals - Churchsuite

- Financial Management Software including payroll - MyFundAccountingOnline

- Microsoft 365 / SharePoint

• Ensure that training for parish teams is planned, available and delivered for all systems, software and procedures. Ensure documentation is produced to assist long term use.

• Ensure that all Diocesan Stewardship and Legacy standards/systems, HR documents and Standard Policies are incorporated into local Operations and Admin Services.

• Provide best-practice learning and audit across all the teams that have been set up, so that all benefit and improve from the work of others.

The post-holder will work closely with:

• The new Support Services Manager in each location, progressively handing over start-up responsibilities to them as they come on board.

• Local church members and leaders (lay and ordained)

• Existing Operations and Support Services teams (currently in St Helens, Wigan and East Liverpool)

• Members of the Fit for Mission team, closely with; the Sub Committee Transition Coordinators, and the Systems Development Consultant, and Financial Systems Advisor, and members of the Right Buildings Team.

• Diocese teams, particularly the Resources Department.

Other responsibilities will include:

• Working collaboratively with colleagues in the Projects team and across St James’ House to share your expertise and support others

• You may be asked to undertake other project tasks of a similar nature.

FOR FURTHER DETAILS PLEASE SEE ATTACHED RECRUITMENT PACK