Operations Support Coordinator

DFDS; Immingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Employee assistance programme

Retail discounts

Health care cashback

Wellbeing platform access

Mental health first aid

Job summary

DFDS is seeking an Operations Support Coordinator in Immingham to provide administrative and operational support across transport, facilities and commercial activities.

You will be the central contact for third-party hauliers, suppliers and internal teams, ensuring timely queries resolution, accurate cost data, and compliant records.

Qualifications

• Experience in transport, logistics, or operational administration.
• Excellent planning and organisation with attention to detail.
• Strong MS Office skills and ability to use multiple systems.

Responsibilities

• Acting as the central point of contact for third-party hauliers, including supplier onboarding and relationship management
• Supporting transport operations by resolving queries, managing self-billing processes, and maintaining cost information within operational systems
• Managing proof of delivery (POD), CMR, invoice, and job-costing queries across UK and international operations
• Maintaining compliance records, including insurance documentation, licences, driver handbooks, and supplier agreements
• Supporting facilities management, including maintenance coordination, purchase orders, contractor management, and general site requirements
• Assisting with H&S administration, including training records, permits, RAMS, and building compliance documentation
• Producing KPI updates and supporting wider business functions with operational and administrative requirements

Skills

Transport logistics experience

Operational administration

MS Office proficient

Communication skills

Job description

Do you enjoy being at the centre of an operation, supporting multiple teams and keeping processes running smoothly? Are you organised, proactive, and confident working with suppliers, transport providers, and internal stakeholders? If so, you could be the newest addition to our team as an Operations Support Coordinator.

Be part of the movement - and play your part.

About The Role

Working Monday to Friday, 08:00–17:00, you'll provide vital administrative and operational support across a range of business functions. Acting as a key point of contact for third-party hauliers, suppliers, contractors, and internal departments, you'll help ensure the smooth running of transport, compliance, facilities, and commercial activities.

You Will Be Responsible For

• Acting as the central point of contact for third-party hauliers, including supplier onboarding and relationship management
• Supporting transport operations by resolving queries, managing self-billing processes, and maintaining cost information within operational systems
• Managing proof of delivery (POD), CMR, invoice, and job-costing queries across UK and international operations
• Maintaining compliance records, including insurance documentation, licences, driver handbooks, and supplier agreements
• Supporting facilities management, including maintenance coordination, purchase orders, contractor management, and general site requirements
• Assisting with H&S administration, including training records, permits, RAMS, and building compliance documentation
• Producing KPI updates and supporting wider business functions with operational and administrative requirements

About You

A background in transport, logistics, or operational administration would be advantageous. You'll be highly organised with strong attention to detail, able to manage multiple priorities while maintaining accuracy. Good Microsoft Office skills are essential, along with confidence working across different systems and administrative processes.

You’ll thrive in this role if you're a strong communicator with excellent people skills and enjoy building relationships with suppliers, customers, and colleagues. You'll be comfortable working independently while also contributing as part of a wider team. A flexible, proactive approach and the ability to adapt to changing business needs will help you succeed in this fast paced and varied role.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.