Operations Controller

Air Partner; Tinsley Green; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Discounted gym membership

Cycle to work scheme

Generous pension scheme

Private Medical

EAP

Job summary

Wheels Up, a global leader in on-demand private aviation, is seeking an Operations Controller to be based onsite at Gatwick. You will monitor and pre-empt disruptions, roster crews, and maintain punctual flight schedules across the Aurigny Air Services network.

Reporting to the on-Duty Manager, you’ll coordinate with multiple departments, manage day-to-day operations, and adapt to shifting schedules in a fast-paced environment. The role offers a competitive salary and benefits.

Qualifications

• Commercial awareness and strong interpersonal/communication skills.
• Willingness to work a 12-hour shift and adapt to short notice changes.
• Proficient in Microsoft Word, Excel and Outlook.
• Experience in an OCC role with other airlines is preferred.

Responsibilities

• Crew rostering for all relevant flights.
• Ensure compliance with FTL scheme.
• Monitor flights to ensure on-time operation.
• Liaise with handling agents on daily schedule and disruptions.
• Monitor flight plans and airport slots across the network.
• Produce reports for management as required.
• Update spreadsheets related to flight safety.
• Monitor weather and NOTAMs for destinations.

Skills

Commercial awareness

Interpersonal skills

MS Word

MS Excel

MS Outlook

Shift flexibility

OCC experience

Tools

PPS (Flight Planning)

NavBlue / N-OC system

Flight scheduling tools

Job description

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Reporting to the on-Duty Manager, Operations Controllers on shift performsall functions required to ensure a safe and punctual schedule is delivered across our customer Aurigny Air Services network, whilst meeting their expectations regarding reliability andpunctuality.The Operations Controller works closely with other departments at the Aurigny HQ in Guernsey and at outstationsto manage the flying programme within a three-day window. Under the supervision of the Duty Manager, they are responsible for monitoring, pre-empting, and reactingto disruption affecting day to day operations.

This role is based onsite in our Gatwick officeallows for a healthy work life balance with shift patterns as follows:

3 earlies 2 lates - 5 days off / 2 earlies, 2 lates - 5 days off / 2 earlies, 2 lates - 4 days off

Earlies: 05:45 - 17:45

Lates: 10:00 - 22:00

Responsibilities

AccountabilitiesGeneral responsibilities include, but not limited to:

• Crew rostering for all relevant flights.
• Ensuring the company FTL (Flight Time Limited) scheme is adhered to.
• Maintain a flight watch on all flights during the shift ensuring that all flights operate on-time.
• Liaise with all handling agents keeping them up to date with the daily schedule and any disruption that may occur.
• Monitor flight plans and slots for all airports on the network.
• Produce reports for the management team as required.
• Inputting and updating spreadsheets relevant to flight safety.
• Monitor weather and NOTAM reports for all relevant destinations
• Working in a fast-paced environment.
• Managing and maintaining high workload and service levels.

Qualifications

What we are looking for

• Commercial awareness combined with interpersonal and communication skills.
• Flexibility towards working shift system (12-hour shift) that can change at short notice due to technical or weather issues.
• Must be proficient in Microsoft Word, Excel and Outlook (including diaries and email.
• Be well organised and pro-active in approach to responsibilities with ability to work on own initiative and to specific deadlines being confident in making decisions.
• Working/experience in an OCC role ideally with other airlines.

Desirable Skills

• Crew Rostering experience.
• Extensive knowledge of PPS (Flight Planning) system.
• Extensive knowledge of NavBlue / N-OC system.
• Ideally possess at least 1 years’ experience within a commercial airline operations department.
• Ideally have working knowledge of UK CAA FTL’s.

What We Offer

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications.

The basic salary for this role is £30,160 per annum.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Free Parking
• Discounted gym membership
• Cycle to work scheme
• Generous pension scheme
• Private Medical (option to add family at employee cost)
• Dedicated EAP
• Flexible Annual Leave (option to purchase additional up to a company maximum)
• A variety of additional programs and services in support of your total well-being

GDPR Information

https://wheelsup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=122821&hashed=-1488359858

Everyone is welcome here

Air Partner Cargo is committed to providing equal opportunities and promoting diversity in the workplace. We welcome applications from all qualified candidates, regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or any other characteristic protected under applicable law.

All employment decisions are based on qualifications, skills, experience and business requirements. We are dedicated to creating an inclusive environment where everyone is treated with dignity and respect and has the opportunity to succeed.

Need Accommodations?

We are committed to providing an accessible and inclusive recruitment process. If you require reasonable accommodations at any stage of the application process, please contact us [e-mail] include"Accommodation Request"in the subject line. We will work with you to ensure appropriate support is provided.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!