Ops Support Analyst - Connected Crew_ Optimised Flying

EasyJet Plc; Luton; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus up to 20%

25 days holiday

Life Insurance

Staff travel benefits

Work Away Scheme

Flexible benefits

Share schemes

Job summary

easyJet is seeking an Operational Support Analyst to join the Connected Crew & Optimised Flying mission in Airline Operations Technology. You will provide day‑to‑day operational support and service management to keep critical applications and data stable, reliable, and secure across three areas: Connected Crew, Safety & Crew Training, and Fuel Optimisation.

Working with product managers and delivery teams, you will ensure system health, assist with testing, manage access, and deliver clear

Qualifications

• Experience in IT/application support or operational service management.
• Strong troubleshooting ability and logical problem solving.
• Experience handling P1/P2 incidents and service-level expectations.
• Understanding of how cloud software and live data feeds interconnect.
• Experience using monitoring tools or dashboards for service health.
• Excellent written and verbal communication; able to explain tech to non-tech.
• Strong organizational skills for multiple tasks in busy periods.
• Experience in airline, airport, transport, or 24/7 environments.

Responsibilities

• Provide day-to-day operational support for applications and data, resolving incidents within SLAs.
• Assist during major P1/P2 incidents, coordinating with teams and suppliers for fast recovery.
• Triaging issues and routing hardware/MDM problems to platform teams.
• Monitor health dashboards to detect glitches, data drops, or delays.
• Assist testing and readiness checks for new features in live ops.
• Manage user access and permissions per security policies.
• Produce operational reports and dashboards to track trends and supplier performance.
• Participate in out-of-hours on-call rota.

Skills

IT application support

Troubleshooting

Incident management (P1/P2)

Cloud & live data feeds

Monitoring dashboards

Clear communication

Organizational skills

Airline/24/7 ops knowledge

Tools

ServiceNow

Jira

Confluence

MDM concepts

Job description

Ready to bring your Orange Spirit to the skies?

Over the last 30 years, easyJet has revolutionized the way people travel, becoming a leader in the short-haul airline market across the UK and Europe. With a growing fleet of over 300 aircraft, more than 85 million annual passengers, and an unparalleled network of over 1,000 routes, our mission is simple: to make travel easy and affordable. What truly sets us apart is our people and our passion—highly talented, forward-thinking individuals joined together by our vibrant culture.

The Opportunity

We are looking for an Operational Support Analyst to join our Connected Crew & Optimised Flying mission within Airline Operations Technology. In this critical role, you will provide day-to-day operational support and service management to keep our business-critical applications and data stable, reliable, and secure.

Working alongside Product Managers, Technical Specialists, and delivery teams, you will support system health and help implement application changes safely into live operations. Your efforts will directly enable safe, punctual, and fuel-efficient flights across three key areas:

• Connected Crew: Apps used by pilots and cabin crew for communications and flight decisions.
• Safety & Crew Training: Safety reporting, training records, and compliance platforms.
• Fuel Optimisation: Digital tools and data feeds that track fuel efficiency and flight performance.

What You Will Do

• Provide day-to-day operational and technical support for applications and data, ensuring incidents are resolved within agreed service levels.
• Support the response during major P1 and P2 incidents, coordinating with internal teams and external software suppliers for fast service recovery.
• Triage operational issues effectively, resolving software and data problems directly while routing hardware or MDM issues to appropriate platform teams.
• Monitor system health dashboards and data links to catch technical glitches, data drops, or tracking delays before they impact flights, crew, or compliance.
• Assist with testing, validation, and operational readiness checks to ensure new features and software updates land smoothly in live operations.
• Manage user access and permissions across operational platforms in line with airline security policies and regulatory compliance standards.
• Produce straightforward operational reports and dashboards to highlight service trends and track supplier performance.
• Take part in an out-of-hours on-call rota to provide support for critical operational incidents.

What You Will Bring

• Practical experience in an IT application support, technical support, or operational service-management role.
• Strong troubleshooting skills with a logical approach to diagnosing software, data, and interface issues.
• Experience supporting incident management, handling P1/P2 priorities, working to service levels, and coordinating escalations.
• Good understanding of how cloud software, web applications, and live data feeds connect with each other.
• Experience using monitoring tools or dashboards to track service health and performance trends.
• Clear written and verbal communication skills, with the ability to explain technical issues in plain English to non-technical colleagues.
• Strong personal organizational skills to balance multiple operational tasks calmly during busy periods.
• Experience working within an airline, airport, transport, or 24/7 operational environment.
• Familiarity with flight operations, crew apps, electronic flight bags (EFBs), safety systems, training platforms, or fuel efficiency tools.
• Knowledge of standard IT support frameworks (such as ITIL) or experience using tools like ServiceNow, Jira, and Confluence.
• A basic understanding of mobile device setups (such as iPads), MDM concepts, or regulatory compliance standards.

*Take part in an out-of-hours on-call rota to provide support for critical operational incidents*

“Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.”

We operate a hybrid working policy of 2-3 days a week spent with colleagues.

We look forward to your application and the possibility of you flying high with our team!

What you’ll get in return

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• Life Insurance
• Work Away Scheme
• Flexible benefits package
• Excellent staff travel benefits

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail].

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation