Trainee Operations Controller

Mountfitchetgroup; Royal Borough of Kingston upon Thames; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Free onsite gym

Free Breakfast and Lunch in onsite can

22 days' holiday

Free Onsite Car parking

Private healthcare & Pension

Résumé du poste

Mountfitchetgroup is seeking an Operations professional to provide around-the-clock charter support from our Surbiton head office. The role requires 12-hour shift patterns, including nights, weekends, and bank holidays, with responsibilities spanning flight watching, information delivery, and broker liaison across global divisions.

You will collaborate with OCC, airline operators and support teams to ensure on-time performance and proactive issue resolution.

Qualifications

• Fluency in English is essential.
• Desirable: ability in an additional language (French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin).
• Willingness to work 12-hour shift patterns including night shifts, weekends & bank holidays.
• Must live within 45 minutes commute of Surbiton HQ.
• Professional, confident communicator both verbally and written.
• Independent worker and strong team contributor.

Responsabilités

• Provide 24/7 365 coverage and operational support to brokers worldwide from Surbiton HQ.
• Coordinate with onsite rep team and customer experience to mitigate issues on flight day.
• Update customers with flight movement messages and operational information.
• Maintain CRM and compliance data, and generate daily operational reports.

Connaissances

Fluency in English

Additional language ability

Customer service oriented

Problem solving

Team player

Description du poste

We're excited to offer an opportunity to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!

Duties will include but are not limited to:

• Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
• Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
• Provide operational information and assisting in delivery charters for all brokers in all global divisions.
• Being there every step of the way with live charter flights - providing a full service to our brokers and advising if there are any potential issues
• Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
• Building relationships with airline operators, FBOs and Airports worldwide
• Continuous duty for OCC to update ACS CRM and compliance systems - Updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
• Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations
• Balancing operational constraints with service goals (on-time performance, passenger satisfaction)

Requirements:

• Must speak an additional language (Desirable: French, German, Spanish, Arabic, Italian, Portuguese, or Mandarin.)
• A genuine interest in Aviation and a passion for exceeding customer service expectations
• Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
• Fluency in English is essential
• Ambition, drive and self-motivation
• A professional, confident communicator both verbally and written
• Can work independently, as well as part of a team
• Excellent problem solving and able to think outside the box to find solutions
• MUST live within 45 minutes commute of our Surbiton HQ

Contract Details:

Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis

The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00

Training provided on site

Office based role based in our Surbiton HQ

Additional information

• Free onsite gym with classes
• Free Breakfast and Lunch in our onsite canteen "The Hangar"
• 22 days' holiday per year
• Free Onsite Car parking
• Private healthcare & Pension