Operations Controller

Air Partner, Inc.; United Kingdom; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Discounted gym membership

Cycle to work scheme

Generous pension scheme

Private Medical (option to add family)

Dedicated EAP

Flexible Annual Leave

Job summary

Wheels Up is hiring for an Operations Controller based at our Gatwick office. You will manage rostering for flights, monitor on-time performance, communicate with handling agents, and oversee flight plans and schedules within a three-day window.

The role requires 12-hour shift flexibility, strong IT skills (Word/Excel/Outlook), and a proactive, organised approach to daily tasks in a fast-paced aviation environment.

Qualifications

• Commercial awareness combined with interpersonal and communication skills.
• Flexibility towards working shift system (12-hour shift) that can change at short notice due to technical or weather issues.
• Must be proficient in Microsoft Word, Excel and Outlook (including diaries and email).
• Be well organised and pro-active in approach to responsibilities with ability to work on own initiative and to specific deadlines.

Responsibilities

• General responsibilities include, but not limited to: rostering for all relevant flights.
• Ensuring the company FTL scheme is adhered to.
• Maintain a flight watch on all flights during the shift to ensure on-time operation.
• Liaise with handling agents to keep them updated on daily schedule and disruptions.
• Monitor flight plans and slots for all airports on the network.
• Produce reports for the management team as required.
• Inputting and updating spreadsheets relevant to flight safety.
• Monitor weather and NOTAM reports for all destinations.
• Work in a fast-paced environment.
• Manage and maintain high workload and service levels.

Skills

Commercial awareness

Interpersonal skills

Communication skills

Shift flexibility (12h)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Organised and proactive

Decision making under deadlines

OCC experience

Tools

PPS (Flight Planning) system

NavBlue / N-OC system

Job description

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Reporting to the on-Duty Manager, Operations Controllers on shift performs all functions required to ensure a safe and punctual schedule is delivered across our customer Aurigny Air Services network, whilst meeting their expectations regarding reliability and punctuality.

The Operations Controller works closely with other departments at the Aurigny HQ in Guernsey and at outstations to manage the flying programme within a three-day window. Under the supervision of the Duty Manager, they are responsible for monitoring, pre-empting, and reacting to disruption affecting day to day operations.

This role is based onsite in our Gatwick officeallows for a healthy work life balance with shift patterns as follows:

3 earlies 2 lates - 5 days off / 2 earlies, 2 lates - 5 days off / 2 earlies, 2 lates - 4 days off

Earlies: 05:45 - 17:45

Lates: 10:00 - 22:00

Responsibilities

Accountabilities

General responsibilities include, but not limited to:

• Crew rostering for all relevant flights.
• Ensuring the company FTL (Flight Time Limited) scheme is adhered to.
• Maintain a flight watch on all flights during the shift ensuring that all flights operate on-time.
• Liaise with all handling agents keeping them up to date with the daily schedule and any disruption that may occur.
• Monitor flight plans and slots for all airports on the network.
• Produce reports for the management team as required.
• Inputting and updating spreadsheets relevant to flight safety.
• Monitor weather and NOTAM reports for all relevant destinations
• Working in a fast-paced environment.
• Managing and maintaining high workload and service levels.

Qualifications

What we are looking for

• Commercial awareness combined with interpersonal and communication skills.
• Flexibility towards working shift system (12-hour shift) that can change at short notice due to technical or weather issues.
• Must be proficient in Microsoft Word, Excel and Outlook (including diaries and email.
• Be well organised and pro-active in approach to responsibilities with ability to work on own initiative and to specific deadlines being confident in making decisions.
• Working/experience in an OCC role ideally with other airlines.

Desirable Skills

• Crew Rostering experience.
• Extensive knowledge of PPS (Flight Planning) system.
• Extensive knowledge of NavBlue / N-OC system.
• Ideally possess at least 1 years’ experience within a commercial airline operations department.
• Ideally have working knowledge of UK CAA FTL’s.

What We Offer

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications.

The basic salary for this role is £30,160 per annum.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Free Parking
• Discounted gym membership
• Cycle to work scheme
• Generous pension scheme
• Private Medical (option to add family at employee cost)
• Dedicated EAP
• Flexible Annual Leave (option to purchase additional up to a company maximum)
• A variety of additional programs and services in support of your total well-being

GDPR Information

https://wheelsup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=122821&hashed=-1488359858

Everyone is welcome here

Air Partner Cargo is committed to providing equal opportunities and promoting diversity in the workplace.

We welcome applications from all qualified candidates, regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or any other characteristic protected under applicable law.

All employment decisions are based on qualifications, skills, experience and business requirements.

We are dedicated to creating an inclusive environment where everyone is treated with dignity and respect and has the opportunity to succeed.

Need Accommodations?

We are committed to providing an accessible and inclusive recruitment process. If you require reasonable accommodations at any stage of the application process, please contact us at [e-mail] and include "Accommodation Request" in the subject line. We will work with you to ensure appropriate support is provided.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!