Operations Controller

Wheels Up; Gatwick; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Free onsite parking

Discounted gym membership

Cycle to work scheme

Private Medical

Dedicated EAP

Flexible Annual Leave

Total well-being programs

Job summary

Wheels Up in Gatwick is seeking an Operations Controller to manage crew rostering and flight schedules on-site. You will monitor flights, coordinate with agents, and ensure on-time performance within a 12-hour shift pattern.

The role requires strong MS Office skills, airline experience, and familiarity with PPS and NavBlue/N-OC systems. The position offers a basic £31,000 salary with benefits and opportunities for growth in a fast-paced aviation environment at Gatwick.

Qualifications

• Commercial awareness with strong interpersonal and communication skills.
• Flexibility to work a 12-hour shift and adapt on short notice due to weather or technical issues.
• Proficient in Microsoft Word, Excel and Outlook (including diaries and email).
• Well organised and proactive with ability to meet deadlines.
• Experience in an OCC role is ideal.
• Rostering experience is essential.
• Extensive knowledge of PPS (Flight Planning) systems.
• Extensive knowledge of NavBlue / N-OC systems.
• Ideally 1+ years in a commercial airline.
• Ideally knowledge of UK CAA FTLs.

Responsibilities

• Crew rostering for all relevant flights.
• Ensure adherence to the FTL scheme.
• Maintain a flight watch to ensure on-time operations.
• Liaise with handling agents on daily schedule and disruptions.
• Monitor flight plans and slots across the network.
• Produce reports for management.
• Update spreadsheets related to flight safety.
• Monitor weather and NOTAMs for destinations.
• Work in a fast-paced environment.
• Manage high workload and service levels.

Skills

Crew Rostering

PPS Flight Planning

NavBlue / N-OC

UK CAA FTL knowledge

MS Word

MS Excel

MS Outlook

Airline industry experience

Shift flexibility

Communication skills

Tools

PPS Flight Planning

NavBlue

N-OC

MS Word

MS Excel

MS Outlook

Job description

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Reporting to the on-Duty Manager, Operations Controllers on shift performs all functions required to ensure a safe and punctual schedule is delivered across our customer Aurigny Air Services network, whilst meeting their expectations regarding reliability and punctuality.

The Operations Controller works closely with other departments at the Aurigny HQ in Guernsey and at outstations to manage the flying programme within a three-day window. Under the supervision of the Duty Manager, they are responsible for monitoring, pre-empting, and reacting to disruption affecting day to day operations.

This role is based onsite in our Gatwick office and allows for a healthy work life balance with shift patterns as follows:

3 earlies 2 lates - 5 days off / 2 earlies, 2 lates - 5 days off / 2 earlies, 2 lates - 4 days off

Earlies: 05:45 - 17:45

Lates: 10:00 - 22:00

Accountabilities

General responsibilities include, but not limited to:

• Crew rostering for all relevant flights.
• Ensuring the company FTL (Flight Time Limited) scheme is adhered to.
• Maintain a flight watch on all flights during the shift ensuring that all flights operate on-time.
• Liaise with all handling agents keeping them up to date with the daily schedule and any disruption that may occur.
• Monitor flight plans and slots for all airports on the network.
• Produce reports for the management team as required.
• Inputting and updating spreadsheets relevant to flight safety.
• Monitor weather and NOTAM reports for all relevant destinations
• Working in a fast-paced environment.
• Managing and maintaining high workload and service levels.

What we are looking for

• Commercial awareness combined with interpersonal and communication skills.
• Flexibility towards working shift system (12-hour shift) that can change at short notice due to technical or weather issues.
• Must be proficient in Microsoft Word, Excel and Outlook (including diaries and email).
• Be well organised and pro-active in approach to responsibilities with ability to work on own initiative and to specific deadlines.
• Working/experience in an OCC role ideally with other airlines.
• Crew Rostering experience.
• Extensive knowledge of PPS (Flight Planning) system.
• Extensive knowledge of NavBlue / N-OC system.
• Ideally possess at least 1 years’ experience within a commercial airline
• Ideally have working knowledge of UK CAA FTL’s.

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications.

The basic salary for this role is £31,000 per annum.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Free onsite parking
• Discounted gym membership
• Cycle to work scheme
• Private Medical (option to add family at employee cost)
• Dedicated EAP
• Flexible Annual Leave (option to purchase additional up to a company maximum)
• A variety of additional programs and services in support of your total well-being

GDPR Information

https://wheelsup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=122821&hashed=-1488359858

Everyone is welcome here

Wheels Up is committed to providing equal opportunities and promoting diversity in the workplace. We welcome applications from all qualified candidates, regardless of gender, nationality, ethnic or social origin, religion or belief, disability, age, sexual orientation or any other characteristic protected under applicable law.

All employment decisions are based on qualifications, skills, experience and business requirements. We are dedicated to creating an inclusive environment where everyone is treated with dignity and respect and has the opportunity to succeed.

Need Accommodations?

We are committed to providing an accessible and inclusive recruitment process. If you require reasonable accommodations at any stage of the application process, please contact us at [e-mail] and include "Accommodation Request" in the subject line. We will work with you to ensure appropriate support is provided.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!