Operations Contract Administrator: Drive Contracts & Improvements

GreenSquareAccord; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

GreenSquareAccord is seeking an organised, proactive Operations Contract Administrator to join our growing Operations team in Birmingham on a hybrid basis. You’ll help ensure the best and most cost-effective services are delivered to our housing clients while influencing processes from day one.

You’ll manage invoices, purchase orders, KPI data and communications with customers, contractors and colleagues, helping to keep records accurate and services delivered smoothly in a fast-paced

Qualifications

• Experience processing invoices, purchase orders and financial administration.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office, especially Excel, Word and Outlook.
• Ability to gather, analyse and present information clearly.
• Excellent communication skills and a customer-focused approach.
• Confidence to challenge, question and escalate where appropriate.

Responsibilities

• Processing and matching invoices, raising purchase orders and resolving payment queries.
• Managing diaries, coordinating meetings and preparing agendas and supporting documentation.
• Collating information for KPI reports, customer satisfaction surveys and performance reviews.
• monitoring shared inboxes and responding to customer, contractor and colleague enquiries.
• Raising queries, identifying issues and escalating concerns where appropriate.
• Maintaining accurate records, contract documentation and performance data.
• Supporting contractor review meetings and tracking actions through to completion.
• Working closely with colleagues, suppliers and contractors to ensure services are delivered effectively.

Skills

Invoice processing

Purchase orders

Financial administration

Organisational skills

Attention to detail

Communication skills

Customer focus

Data analysis

Questioning/escalation

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

GreenSquareAccord is seeking an organised, proactive Operations Contract Administrator to join our growing Operations team in Birmingham on a hybrid basis. You’ll help ensure the best and most cost-effective services are delivered to our housing clients while influencing processes from day one.

You’ll manage invoices, purchase orders, KPI data and communications with customers, contractors and colleagues, helping to keep records accurate and services delivered smoothly in a fast-paced