Operations Contract Administrator

GreenSquareAccord; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

GreenSquareAccord is seeking an organised, proactive Operations Contract Administrator to join our growing Operations team in Birmingham on a hybrid basis. You’ll help ensure the best and most cost-effective services are delivered to our housing clients while influencing processes from day one.

You’ll manage invoices, purchase orders, KPI data and communications with customers, contractors and colleagues, helping to keep records accurate and services delivered smoothly in a fast-paced

Qualifications

• Experience processing invoices, purchase orders and financial administration.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office, especially Excel, Word and Outlook.
• Ability to gather, analyse and present information clearly.
• Excellent communication skills and a customer-focused approach.
• Confidence to challenge, question and escalate where appropriate.

Responsibilities

• Processing and matching invoices, raising purchase orders and resolving payment queries.
• Managing diaries, coordinating meetings and preparing agendas and supporting documentation.
• Collating information for KPI reports, customer satisfaction surveys and performance reviews.
• monitoring shared inboxes and responding to customer, contractor and colleague enquiries.
• Raising queries, identifying issues and escalating concerns where appropriate.
• Maintaining accurate records, contract documentation and performance data.
• Supporting contractor review meetings and tracking actions through to completion.
• Working closely with colleagues, suppliers and contractors to ensure services are delivered effectively.

Skills

Invoice processing

Purchase orders

Financial administration

Organisational skills

Attention to detail

Communication skills

Customer focus

Data analysis

Questioning/escalation

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

GreenSquareAccord are looking for an organised, proactive and curious Operations Contract Administrator to join our growing Operations team ensuring the best and most cost effective services are provided to our housing clients!

You’ll be joining a small, passionate team at an exciting stage of development, helping us shape how we deliver services to our customers and communities. You’ll have the opportunity to influence processes, suggest improvements and trial new ways of working from day one. If you’re someone who enjoys variety, takes pride in getting the details right, and wants to make a genuine difference, we’d love to hear from you.

Operations Contract Administrator

Birmingham - Hybrid

What You'll Be Doing

You’ll play a key role in supporting the smooth delivery of operational contracts and services across our organisation.

• Processing and matching invoices, raising purchase orders and resolving payment queries.
• Managing diaries, coordinating meetings and preparing agendas and supporting documentation.
• Collating information for KPI reports, customer satisfaction surveys and performance reviews.
• Monitoring shared inboxes and responding to customer, contractor and colleague enquiries.
• Raising queries, identifying issues and escalating concerns where appropriate.
• Maintaining accurate records, contract documentation and performance data.
• Supporting contractor review meetings and tracking actions through to completion.
• Working closely with colleagues, suppliers and contractors to ensure services are delivered effectively.

What We’re Looking For

We’re looking for someone who combines strong administration skills with a genuine desire to improve how things are done.

• Experience processing invoices, purchase orders and financial administration.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office, particularly Excel, Word and Outlook.
• The ability to gather, analyse and present information clearly.
• Excellent communication skills and a customer-focused approach.
• The confidence to challenge, question and escal...

The Values That Matter

Curiosity - You don’t simply follow processes. You look for ways to improve them. You’re comfortable asking questions, making suggestions and helping us find smarter ways of working.

Passion - You care about achieving great outcomes for the people we serve. You understand that behind every invoice, report and contract is a service that matters to our customers.

Adaptability - No two days are the same. You’ll thrive in a varied role where priorities can change, new challenges emerge and opportunities to learn are everywhere.

Why Join Us?

This is a rare opportunity to join a new and ambitious team where your ideas will genuinely be heard. In return, you’ll benefit from:

• The opportunity to help shape a growing service.
• Freedom to identify improvements and trial new approaches.
• A supportive team environment where collaboration matters.
• Ongoing learning and development opportunities.
• The chance to build your career and grow with us.

If you’re looking for a role where you can make an impact, develop your skills and be part of something exciting, we’d love to hear from you.