Operations & Compliance Coordinator

Abbey care and Nursing; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Optimo learning academy

Career progression

Refer-a-Friend Scheme

DBS paid by us

Job summary

Abbeycare Ltd in the UK is seeking an organised Operations Support Officer to provide governance, compliance, quality assurance and admin support across Specialist North services.

You will work with Registered Managers, Operations Managers and frontline staff to support safe service delivery, maintain accurate records and strengthen quality and compliance. Regular travel between allocated services is expected; a full UK driving licence is desirable but not essential.

Qualifications

• Experience in health or social care.
• Understanding of CQC standards, safeguarding and risk management.
• Strong organisational skills and attention to detail.
• The ability to support audits, maintain trackers and prepare reports.
• Confident IT skills including Microsoft Office and care/operational systems.
• The ability to analyse information and escalate concerns appropriately.
• Strong written and verbal communication skills.
• The ability to work independently and with managers.

Responsibilities

• Governance, risk and quality activities including incident review and escalation.
• Conduct or support audits and spot checks with evidence of actions.
• Maintain risk, compliance and service-improvement trackers and records.
• Check care plans, risk assessments and MCA/Best Interest docs for accuracy.
• Gather evidence for inspections and internal assurance.
• Unannounced practice observations across services; some evenings/weekends.
• Record findings clearly and escalate safeguarding concerns the same day.
• Support Service Managers in addressing actions with PBS/ops teams.
• Maintain professional relationships with frontline staff while staying objective.

Skills

Health and social care knowledge

Governance and compliance

Organisational skills

Audits and reporting

IT proficiency (Microsoft Office)

Data analysis and escalation

Communication skills

Independent and collaborative work

Tools

Microsoft Office

Job description

Abbeycare Ltd in the UK is seeking an organised Operations Support Officer to provide governance, compliance, quality assurance and admin support across Specialist North services.

You will work with Registered Managers, Operations Managers and frontline staff to support safe service delivery, maintain accurate records and strengthen quality and compliance. Regular travel between allocated services is expected; a full UK driving licence is desirable but not essential.