Operations Manager

Abbey care and Nursing; Sheffield; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

37.5-hour week

Training & development

Career progression

Employee Assistance Programme

Retail discounts

Refer a Friend scheme

Birthday leave

Job summary

Abbeycare is seeking an experienced Operations Manager to provide dedicated operational leadership across the Abbeycare services. You will work closely with the Registered Manager and Regional Director to oversee performance, quality, compliance and workforce management.

This full-time role focuses on safeguarding, governance and service development, leading Service Managers and ensuring safe, effective care and continuous improvement within the Optimo Care Group.

Qualifications

• Substantial health and social care management experience, ideally in supported living.
• Strong knowledge of CQC requirements, safeguarding, risk management and quality assurance.
• Experience leading managers and handling complex operational issues across services.
• Strong analytical, reporting, communication, employee-relations and problem-solving skills.
• A relevant health and social care management qualification or equivalent experience.
• Excellent IT, organisational and prioritisation skills.
• A commitment to person-centred care, team development and continuous improvement.

Responsibilities

• Lead, supervise and support Service Managers, promoting accountability, consistent standards and effective communication.
• Oversee workforce planning, recruitment, retention, supervision, appraisals and employee relations, including investigations, disciplinary and grievance processes alongside HR.
• Support service development, mobilisation and readiness for new or additional regulated activities.
• Monitor service performance, staffing, delivered hours, payroll and contractual requirements.
• Identify cross-service risks, trends, inefficiencies and barriers, ensuring corrective actions are completed.
• Ensure effective resource planning and safe staffing.
• Provide regular operational and performance reports to the Registered Manager and Regional Director.
• Maintain oversight of CQC and other regulatory requirements, supporting inspection readiness.
• Oversee safeguarding, incidents, complaints, audits, risk management and service improvement plans.
• Ensure consistent governance and quality assurance, analysing trends to drive improvement.
• Monitor support planning, medication governance and risk management, with day-to-day accountability remaining with Service Managers.
• Build effective relationships with people we support, families, professionals, commissioners and internal teams.
• Support service development, mobilisation and continuous improvement, adapting operational support to business needs, risks and priorities.
• Work collaboratively with the Registered Manager, Regional Director, HR, Finance, Recruitment, Quality and central functions.

Skills

Health care management

CQC knowledge

Risk management

Leadership

Analytical skills

Communication skills

IT skills

Person-centred care

Job description

Operations Manager – Abbeycare(ACN)

Location: Sheffield, South Yorkshire
Hours: Full-time, 37.5 hours per week, 5 days (9am–5pm), Office based.
Salary: £38'000 per annum
Reporting to:Registered Manager

Abbeycare,are proud to be part of the Optimo Care Group. With over 1,500 dedicated employees across multiple regions, we work in partnership with local authorities, healthcare providers, and care professionals to deliver outcome-focused, person-centred care. Whether it’s homecare, supported living, or complex needs support, we provide tailored solutions that truly make a difference.

About the Role

Abbeycareis seeking an experienced, proactive Operations Manager to provide dedicated operational leadership across the Company.

Working closely with the Registered Manager and Regional Director, you will oversee operational performance, quality, compliance, workforce management and continuous improvement, providing direct leadership to Service Managers and supporting safe, effective care and service growth.

Key Responsibilities

Leadership and Workforce Management

• Lead, supervise and support Service Managers, promoting accountability, consistent standards and effective communication.

• Oversee workforce planning, recruitment, retention, supervision, appraisals and employee relations, including investigations, disciplinary and grievance processes alongside HR.

• Support service development, organisational change, mobilisation and readiness for new or additional regulated activities.

Operational and Financial Performance

• Monitor service performance, staffing, delivered hours, payroll and contractual requirements.

• Identify cross-service risks, trends, inefficiencies and barriers, ensuring corrective actions are completed.

• Ensure effective resource planning and safe staffing.

• Provide regular operational and performance reports to the Registered Manager and Regional Director.

Quality, Compliance and Safeguarding

• Maintain oversight of CQC and other regulatory requirements, supporting inspection readiness.

• Oversee safeguarding, incidents, complaints, audits, risk management and service improvement plans.

• Ensure consistent governance and quality assurance, analysing trends to drive improvement.

• Monitor support planning, medication governance and risk management, with day-to-day accountability remaining with Service Managers.

Stakeholder Relationships and Service Development

• Build effective relationships with people we support, families, professionals, commissioners and internal teams.

• Support service development, mobilisation and continuous improvement, adapting operational support to business needs, risks and priorities.

• Work collaboratively with the Registered Manager, Regional Director, HR, Finance, Recruitment, Quality and central functions.

This is a full-time role dedicated exclusively to Abbeycare (ACN), providing consistent operational leadership and oversight across its services.

About You

You will have:

• Substantial health and social care management experience, ideally in supported living.

• Strong knowledge of CQC requirements, safeguarding, risk management and quality assurance.

• Experience leading managers and handling complex operational issues across services.

• Strong analytical, reporting, communication, employee-relations and problem-solving skills.

• A relevant health and social care management qualification or equivalent experience.

• Excellent IT, organisational and prioritisation skills.

• A commitment to person-centred care, team development and continuous improvement.

Why Join Optimo Care Group?

• Competitive salary and supportive working environment.

• 37.5-hour working week across five days (9am–5pm).

• Ongoing training and development through the Optimo Learning Academy.

• Career progression within a growing organisation.

• 24/7 Employee Assistance Programme through Health Assured.

• Retail discounts and recognition benefits through Reward Gateway.

• £500 Refer a Friend Scheme.

• Paid birthday leave.

Ready to Make a Difference?

This is an opportunity to develop managers, strengthen operational processes and governance, improve service delivery and contribute to Abbeycare’s continued growth.

If you are passionate about leadership, compliance and achieving positive outcomes for the people we support, we would love to hear from you.

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