Operations & Compliance Supervisor

Nini Social Care Services CIC; Nechells; On-site; GBP 32,000 - 52,000; Full time

Job summary

Nini Social Care Services CIC in the United Kingdom seeks an Operations & Compliance Supervisor to act as a bridge between administrative staff and Senior Leadership. The role combines frontline supervision with essential accounts tasks and the ability to make real-time decisions when leadership is unavailable.

You will audit timesheets and mileage, verify billing, coordinate with the Finance team, and ensure GDPR and safeguarding compliance across staff records and portals.

Responsibilities

• Operational Supervision & Delegated Authority: Act with operational authority in the absence of Leads and Director, making critical decisions regarding service dispatch, risk management, and shift escalations.
• Oversee daily workflows for Office Administrators, Duty Coordinators, and HR Assistants, ensuring tasks are prioritised and SLAs are met.
• Triage and resolve complex operational challenges before escalating only high-risk issues to Senior Leadership.

Job description

Nini Social Care Services operates within highly regulated social care, statutory, and public sector environments requiring round-the-clock operational vigilance. As key operators across Home Office frameworks and local authority social care contracts, we provide crucial support to vulnerable adults, juveniles, and statutory care frameworks.

We are seeking a resilient, highly organised, and capable Operations & Compliance Supervisor to join our team as an operational buffer and middle manager between our administrative staff and Senior Leadership.

Role Overview

The Operations & Compliance Supervisor carries formal delegated authority, stepping in to make real-time operational decisions when Senior Leadership is absent. This role balances hands-on team supervision and frontline shift triage with essential accounts functions, including timesheet audits, mileage verification, payroll inputs, and client billing reconciliation.

Key Responsibilities

1. Operational Supervision & Delegated Authority

Act with operational authority in the absence of the Leads and Director, making critical decisions regarding service dispatch, risk management, and shift escalations.

Oversee daily workflows for Office Administrators, Duty Coordinators, and HR Assistants, ensuring tasks are prioritised and SLAs are met.

Triage and resolve complex operational challenges before escalating only high-risk issues to Senior Leadership.

2. Financial Coordination & Accounts Oversight

Review, audit, and sign off staff timesheets, call-out logs, and mileage reimbursements submitted across the Connecteam app prior to payroll runs.

Verify monthly client billing schedules against contract pricing frameworks to generate accurate invoicing data.

Work closely with the company’s Finance team to resolve pay queries, invoice disputes, or commissioner payment reconciliations.

3. Quality Assurance & Incident Triage

Handle urgent service disruptions, police custody suite escalations, or staff deployment emergencies with composure and authority.

Conduct regular audits on shift logs, booking accuracy, and post-event feedback.

Investigate performance lapses or client complaints, preparing formal evidence reports and conducting coaching where required.

4. Compliance, Vetting & Safeguarding

Audit compliance matrices regularly to ensure no unvetted or lapsed staff members (DBS, Right to Work, Safeguarding) are deployed on shifts.

Act as an initial escalation point for frontline staff raising safeguarding concerns, ensuring immediate reporting to statutory authorities when required.

Enforce strict GDPR compliance across employee records and communication portals.

NB: We do not offer visa sponsorship for this role.