Sheffield Care Operations Leader: Quality & Growth

Abbey care and Nursing; Sheffield; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

37.5-hour week

Training & development

Career progression

Employee Assistance Programme

Retail discounts

Refer a Friend scheme

Birthday leave

Job summary

Abbeycare is seeking an experienced Operations Manager to provide dedicated operational leadership across the Abbeycare services. You will work closely with the Registered Manager and Regional Director to oversee performance, quality, compliance and workforce management.

This full-time role focuses on safeguarding, governance and service development, leading Service Managers and ensuring safe, effective care and continuous improvement within the Optimo Care Group.

Qualifications

• Substantial health and social care management experience, ideally in supported living.
• Strong knowledge of CQC requirements, safeguarding, risk management and quality assurance.
• Experience leading managers and handling complex operational issues across services.
• Strong analytical, reporting, communication, employee-relations and problem-solving skills.
• A relevant health and social care management qualification or equivalent experience.
• Excellent IT, organisational and prioritisation skills.
• A commitment to person-centred care, team development and continuous improvement.

Responsibilities

• Lead, supervise and support Service Managers, promoting accountability, consistent standards and effective communication.
• Oversee workforce planning, recruitment, retention, supervision, appraisals and employee relations, including investigations, disciplinary and grievance processes alongside HR.
• Support service development, mobilisation and readiness for new or additional regulated activities.
• Monitor service performance, staffing, delivered hours, payroll and contractual requirements.
• Identify cross-service risks, trends, inefficiencies and barriers, ensuring corrective actions are completed.
• Ensure effective resource planning and safe staffing.
• Provide regular operational and performance reports to the Registered Manager and Regional Director.
• Maintain oversight of CQC and other regulatory requirements, supporting inspection readiness.
• Oversee safeguarding, incidents, complaints, audits, risk management and service improvement plans.
• Ensure consistent governance and quality assurance, analysing trends to drive improvement.
• Monitor support planning, medication governance and risk management, with day-to-day accountability remaining with Service Managers.
• Build effective relationships with people we support, families, professionals, commissioners and internal teams.
• Support service development, mobilisation and continuous improvement, adapting operational support to business needs, risks and priorities.
• Work collaboratively with the Registered Manager, Regional Director, HR, Finance, Recruitment, Quality and central functions.

Skills

Health care management

CQC knowledge

Risk management

Leadership

Analytical skills

Communication skills

IT skills

Person-centred care

Job description

Abbeycare is seeking an experienced Operations Manager to provide dedicated operational leadership across the Abbeycare services. You will work closely with the Registered Manager and Regional Director to oversee performance, quality, compliance and workforce management.

This full-time role focuses on safeguarding, governance and service development, leading Service Managers and ensuring safe, effective care and continuous improvement within the Optimo Care Group.