Bristol Operation Centre Operator Day

Bristol City Council; Temple Cloud; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension scheme

Bank holiday pay

Job summary

Bristol City Council is seeking candidates for a 12-month fixed term role in our Operations Centre. The position involves 12-hour shifts on a 2-2-3 pattern from 07:30 to 19:30, including bank holidays. The role supports security and CCTV operations and requires UK residency and police vetting (NPPV2 FULL).

Strong IT and customer service skills are essential to deliver high-quality service. This is an exciting opportunity to contribute to a state-of-the-art multi-purpose Centre, combining

Qualifications

• Ability to deliver high levels of customer care in an Operations Centre.
• Strong communication with public and internal/external customers.
• Good IT skills and confidence in Microsoft Office.

Responsibilities

• Operate security alarm platforms and CCTV surveillance systems.
• Utilise out-of-hours telephony, intercom and radio, car park systems, and concierge services.
• Liaise with the public and other stakeholders to resolve issues.

Skills

Customer service

IT literacy

Communication

Tools

Microsoft Office

Job description

12 Months Fixed Term, Full Time, day shift working a 2, 2, 3, 12 hour Shift Pattern – from 07.30am – 19.30pm.

Week 1: Monday, Tuesday, Friday, Saturday Sunday,

Week 2: Wednesday Thursday, shift pattern, from 07.30am – 19.30pm.

Please note all roles include bank holiday and weekend working in line with shift pattern.

All roles require Police NPPV2 FULL vetting. This requires UK residency of 3 years. If this is not met vetting clearance will not be given (further details below. Right to work checks are required. This role is NOT a sponsored role and does not come unter the 'skilled worker occupation' list within additional working hours under sponsorship.

This is an exciting opportunity for candidates who want to deliver the highest level of solution-orientated customer care, in our Operations Centre.

This is astate of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms.

The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.

This role will include operating security alarm platforms and CCTV surveillance camera systems; along with the use of out of office hours telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.

Youwillalso ensure accuracy and haveexcellent communication andcustomer service skills, including liaising with the public, internal and external customers, and be able to useyour own initiative in solving problems.Good IT skills and confidence in the use of Microsoft Office are needed.

There are also many overtime opportunities and where your shift falls on a bank holiday you will receive an additional hourly wage of around £12 on top of your normal rate. A wage increase for all council staff is currently under negotiation.

Please note that this post is subject to Police vetting (NPPV2 FULL) and an Enhanced DBS Check. 3-year residency is a requirement of police vetting. If you do not have 3 year residency you will not clear police vetting. This will be asked at interview, if you do not meet this criteria the interview will not commence. More details on the police vetting is available here: Please note that this post is subject to an Enhanced DBS Check and Police vetting (NPPV 2). More details on Police vetting available here:

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Arron Hamilton on

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.