Operations Associate: Client Care & Projects (Fixed Term)

PHMG; Manchester; On-site; GBP 29,000 - 30,000; Full time

Job summary

PHMG is seeking an Operations Associate to join the Client Care team in Manchester. You will manage the day-to-day operations of our UK account base, coordinating with Account Managers, Copywriters, Post-Production and Technical Teams to deliver timely audio branding projects.

You will handle project management of creative assets, liaise with cross-functional teams, and support with client inquiries while seeking additional opportunities.

Qualifications

• Solid verbal and written communication skills with proven experience within a similar role.
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service.
• Strong listening and writing skills and an ability to speak articulately and confidently.
• High levels of attention to detail and expert organisational/time-management skills.
• Expertise with all standard PC software and CRM databases.
• A commercial mindset to balance client need with business objectives.
• Commitment to personal development and career growth.

Responsibilities

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.

Skills

Communication

Customer service

Attention to detail

Organisation

CRM experience

Proactive

Verbal writing

Job description

PHMG is seeking an Operations Associate to join the Client Care team in Manchester. You will manage the day-to-day operations of our UK account base, coordinating with Account Managers, Copywriters, Post-Production and Technical Teams to deliver timely audio branding projects.

You will handle project management of creative assets, liaise with cross-functional teams, and support with client inquiries while seeking additional opportunities.