Operations Associate

PHMG; Manchester; On-site; GBP 29,000 - 30,000; Full time

Job summary

PHMG is seeking an Operations Associate to join the Client Care team in Manchester. You will manage the day-to-day operations of our UK account base, coordinating with Account Managers, Copywriters, Post-Production and Technical Teams to deliver timely audio branding projects.

You will handle project management of creative assets, liaise with cross-functional teams, and support with client inquiries while seeking additional opportunities.

Qualifications

• Solid verbal and written communication skills with proven experience within a similar role.
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service.
• Strong listening and writing skills and an ability to speak articulately and confidently.
• High levels of attention to detail and expert organisational/time-management skills.
• Expertise with all standard PC software and CRM databases.
• A commercial mindset to balance client need with business objectives.
• Commitment to personal development and career growth.

Responsibilities

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.

Skills

Communication

Customer service

Attention to detail

Organisation

CRM experience

Proactive

Verbal writing

Job description

Location: Old Trafford, Manchester, M16 0PQ

Hours: Monday - Friday 8.45am - 5.15pm

Salary: £29,000 with an OTE of £30,000

Contract: Fixed Term until end of Dec 2026

We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our UK account base, made up of long-standing clients and new clients signed up by our expert sales teams.

Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

Responsibilities:

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.

Skills, knowledge and experience required:

• Solid verbal and written communication skills with proven experience within a similar role
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service
• Strong listening and writing skills and an ability to speak articulately and confidently
• High levels of attention to detail and expert organisational/time-management skills
• Expertise with all standard PC software and CRM databases
• A commercial mindset to be able to balance client need with business objectives
• Commitment to personal development and career growth

About PHMG

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. We are employee-owned and proud recipients of the King’s Award for Enterprise, recognised for innovation, growth, and performance excellence.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?